inMusic Store

Placing An Order 27

• What are the order processing, restrictions and shipping cutoff times?
• If I place my order today, how soon will I get it? Will it ship the same day?
• The product I would like to order is not available in the inMusic Store.
• What are the business hours for the inMusic Store order support department?
• How do I place a telephone order?

View all 27

Shipping 13

• How do I track my order?
• What shipping methods are offered?
• What does Free Ground Shipping mean?
• Do you offer free shipping to Alaska & Hawaii?
• How do you calculate the shipping rate?

View all 13

Returns 11

• What is your return policy?
• How do I return my order?
• What is your exchange policy?
• Is there a restocking fee on a return order?
• What is the email address to request a return, refund or price adjustment?

View all 11

Warranty & Support 5

• How do I register my new inMusic Brands product?
• How do I contact Technical Support?
• What are the hours for Technical Support in the U.S.?
• Do you offer an extended warranty program?
• What's the warranty duration for my unit and how do I get service for it?

Returns and Transfers 1

• How to Request a License Deactivation for Transfer or Sale to a New User

AIR | Download and Authorization 5

• Installing and Activating your AIR Plugins
• AIR | How do I get the AIR VST plugins if I already have the MPC versions?
• Downloading and Re-downloading your Air Music Technology Plugins
• When I scan for plugins in my DAW, my AIR plugins don't appear. Where can I find them? (Windows)
• AIR Music Tech | Purchasing and Downloading AIR Plugins and FX

AIR | Software Compatibility 9

• AIR Music Tech | macOS 14 Sonoma Compatibility
• AIR Music Tech | macOS 13 Ventura Compatibility
• AIR Music Tech | Windows 11 Compatibility
• AIR Music Tech | macOS 12 Monterey Compatibility
• AIR Music Tech | macOS 11 Big Sur Compatibility

View all 9

AIR | Frequently Asked Questions 2

• I purchased my AIR software from Sweetwater. How do I download it?
• Only 8 of the Creative FX Collection plugins appear in Pro Tools. Where do I find the additional 20 FX plugins?

AIR | Creative FX Collection Plus 0

AIR | Known Issues 1

• Unable To Use Survey Discount Code to Purchase AIR Plugins

Placing An Order 1

• What to do if your software order is not accepted by FastSpring

MPC Key 61 | Getting Started 2

• Akai Pro MPC Key 61 | Firmware Update Walkthrough
• Akai Pro MPC Key 61 | Installing MPC 2.11 and Included Synth Plugins

MPC Key 61 | Frequently Asked Questions 3

• Akai Pro MPC Key 61 | Frequently Asked Questions
• I'm trying to activate my expansion plugins in MPC, but I only have the option to start a trial. What do I do?
• How do I change Velocity Curve on the MPC Key 61 Keybed?

MPC Key 61 | Troubleshooting 1

• Akai Pro MPC Key 61 | Troubleshooting Guide

MPC Series | Getting Started 10

• Akai Professional | Stems Separation - How to Install and Activate Stems
• Akai Pro MPC Stems | Frequently Asked Questions
• Akai Pro MPC Series | Where do I find my MPC 2 Software Activation Code?
• Akai Pro MPC Series | Installing the MPC 2.11 Synth Content
• Akai Pro | Accessing Your Purchased Expansions and Software from Fastspring

View all 10

MPC Series | Frequently Asked Questions 14

• Akai Pro MPC Key 37 | Frequently Asked Questions
• When trying to update to MPC Firmware 2.11 via WIFI I get the error message "You are running the latest version of MPC." What do I do?
• Akai Pro | Is my MPC hardware eligible for a free copy of MPC 2.0?
• Akai Pro MPC Studio MKII | Frequently Asked Questions
• Akai Pro MPC X and MPC 2.0 | Frequently Asked Questions

View all 14

MPC Series | Training 22

• Akai Pro MPC X and Live | Complete Setup and Routing in Cubase
• Akai Pro MPC | Complete Setup in Pro Tools
• Akai MPC Live and MPC X - Transferring Content to and From the MPC Live and MPC X
• Akai Pro MPC X and Live | Exporting Expansions from the MPC Software
• Akai Pro MPC Live | Syncing a MIDI controller with an MPC Live

View all 22

MPC Series | Maintenance and Care 5

• Akai Pro MPC | Firmware Update Walkthrough
• Akai Pro MPC Live and Live II | Managing Battery Life
• Akai Pro Force | Firmware Update Walkthrough
• Akai Pro MPC X and MPC Live | System Resources Management
• Akai Pro MPC Series | Optimizing Your MPC's Internal Storage

MPC Series | Troubleshooting 11

• MPC Series | Getting Rid of Freezing and other Performance Issues
• Akai Pro MPC Studio MKII | Troubleshooting Guide
• Akai Pro MPC | Troubleshooting Invalid Serial Number and Other Common Unlock Problems
• Optimizing Your System, Improving Performance, and Managing Latency
• Why Can't I Hear My Splice Samples?

View all 11

MPK Mini Series | MPK Mini Plus 11

• Akai Pro MPK Mini Plus | Firmware Update Walkthrough
• Akai Pro MPK Mini Plus | Registration & Setup with the Included Software
• Akai MPK Mini Plus | Hardware & Control Mapping in MPC Beats
• Akai Pro MPK Mini Plus | How to Use the Sequencer & Arpeggiator
• Akai Pro MPK Mini Plus | How to Use Scales & Chords Modes

View all 11

MPK mini Series | Setup and Tutorials 6

• Akai Pro MPK mini and MPK mini Play | How to Download, Install and Setup the Included Software
• Akai Pro MPK Mini mk3 | Hardware Setup & Control Mapping in MPC Beats
• Akai Pro MPK Mini Play mk3 | Onboard Features & Standalone Use
• Akai Pro MPK Mini Play | How to use the Editor
• Akai Pro MPK mini | Making Your First Pop Song with MPC Beats

View all 6

MPK mini Series | Frequently Asked Questions 2

• Akai Pro MPK mini mk3 | Frequently Asked Questions
• Akai Pro MPK mini Play | Frequently Asked Questions

MPK mini Series | Troubleshooting 1

• Akai Pro MPK mini mk3 | Upgrade v??.?? Error and Installing the Firmware

Akai Pro | Compatibility 7

• Akai Pro | macOS 14 Sonoma Compatibility
• Akai Pro | macOS 13 Ventura Compatibility
• Akai Pro | Windows 11 Compatibility
• Akai Pro | macOS 12 Monterey Compatibility
• Akai Pro | macOS 11 Big Sur Compatibility

View all 7

Akai Pro | Updates and Release Notes 4

• MPC v2.11.5 Release Notes
• MPC Beats v2.11.5 Release Notes
• Akai Pro | MPC 2.9.1 Desktop Software and Firmware Update
• MPC Firmware Update 2.8 Release Notes

Alto Professional | FAQ 13

• Alto Professional Uber FX2 | Frequently Asked Questions
• Alto Pro TS4 Series | Frequently Asked Questions
• Stealth Wireless MK2 | Is the Stealth Wireless MK2 compatible with Previous Versions of the Stealth Wireless?
• Where can I download the TrueSonic 4 App for the TS4 Alto Series?
• How to fix distortion with the Alto Professional Stealth Wireless MKII

View all 13

Alto Professional | TS4 Series 2

• Alto Pro TS4 Series | Connecting the App, Changing Settings, & Using Stereo Link
• Alto Pro TS4 Series | Setting Levels on your Alto TS4 Speaker

Alto Professional | Compatibility 1

• Alto Professional | macOS 14 Sonoma Compatibility

BFD | Tutorials 7

• BFD | How to Install & Authorize a BFD Expansion
• BFD 3 | How to Install & Authorize BFD 3 Software
• BFD Player | Installation and Authorization
• BFD | How Do I Install My BFD 3 Content and Expansions?
• BFD | How Do I Retrieve My License?

View all 7

BFD | Compatibility 4

• BFD | macOS 14 Sonoma Compatibility
• BFD | macOS 13 Ventura Compatibility
• BFD | Windows 11 Compatibility
• BFD | macOS 12 Monterey Compatibility

BFD | Issues and Solutions 9

• BFD 3 | Error: BFD License Manager is running, and needs to be updated...
• BFD | No Audio Playback
• BFD3 | Troubleshooting Yellow Triangles & Successfully Loading Audio Content
• BFD3 | Crashing on Start or Content Scan and Organizing Your Content
• BFD License Manager | Error: BFD License Manager is running, and needs to be updated...

View all 9

BFD | Sample and Groove Packs 47

• BFD3 | Redeeming Your Free Expansion Pack
• BFD London Sessions | Frequently Asked Questions
• BFD Decatom | Frequently Asked Questions
• BFD Jazz Noir | Frequently Asked Questions
• BFD Black Album Drums | Frequently Asked Questions

View all 47

BFD | Frequently Asked Questions 6

• BFD Migration | Frequently Asked Questions
• BFD 3 | Why Can't I Enter my BFD 3 Serial at www.BFDDrums.com?
• BFD License Manager | Why Won't My BFD Files Download?
• BFD3 | Frequently Asked Questions
• BFD | I own BFD 1, 2, or Eco. How do I obtain my copy of BFD 3 for $49.99?

View all 6

Denon Professional | Frequently Asked Questions 12

• Denon Pro Audio Commander | Frequently Asked Questions
• Denon Pro DN-200BR | Frequently Asked Questions
• Denon Pro DN-200WS | Frequently Asked Questions
• Denon Pro DN-202WR & Denon DN-202WT | Frequently Asked Questions
• Denon Pro DN-300C MKII | Frequently Asked Questions

View all 12

Denon Professional | Setup and Tutorials 4

• Denon Pro DN-350UI | Connecting to Spotify
• Denon Professional DN-700R | Updating The Firmware
• Denon Professional | Setting up an FTP Server on Windows 11
• Denon Pro | Commercial Bluetooth Troubleshooting

Frequently Asked Questions 13

• My fader doesn't respond until I move it up and down. What do I do?
• Where is my Serato DJ Authorization Code?
• Denon DJ PRIME 4 | Frequently Asked Questions
• Denon DJ PRIME 2 | Frequently Asked Questions
• Denon DJ MCX8000 | Frequently Asked Questions

View all 13

Compatibility 7

• Denon DJ | macOS 14 Sonoma Compatibility
• Denon DJ | Serato DJ Pro Stems Compatible Hardware
• Denon DJ | macOS 13 Ventura Compatibility
• Denon DJ | Windows 11 Compatibility
• Denon DJ | macOS 12 Monterey Compatibility

View all 7

Maintenance and Care 3

• Denon DJ MCX8000 | Optimizing Performance and Improving Latency
• Denon DJ MCX8000 | Getting Rid of Freezing, Distortion, Dropouts and other Performance Issues
• Denon DJ SC6000M | Inconsistent Motor Speeds & Pitch Drift

Tips and Tricks 2

• Denon DJ PRIME Series | Optimizing Search Function on a PRIME device
• Denon DJ X1800 and X1850 PRIME | How to setup in OBS for Live Streaming

Engine DJ | Frequently Asked Questions 33

• Engine DJ 2.4.0 Updates
• Engine DJ 3.3 | Frequently Asked Questionss
• Engine DJ Smartlists | Frequently Asked Questions
• Engine DJ | Dropbox FAQs & How To
• How many Active Loops can I set per track?

View all 33

Engine DJ | Tutorials 14

• Engine DJ Profiles Walkthrough
• Engine DJ | Setting Up Your Drive
• Engine DJ | Deleting Tracks From Your Library & Drive
• How to Import a rekordbox Collection into Engine DJ (Playlists, Hot Cues, Loops, Beat Grid)
• How to Set up and Sync Engine Lighting with Philips Hue Smart Lights

View all 14

Engine DJ | Issues and Solutions 14

• Engine OS | Wi-Fi Connection Fails with WPA3 Enabled Router
• Engine DJ | Tidal Track Download Failed
• Engine DJ | Fixing and Preventing Engine Library Corruption
• Engine DJ | Unable to Connect to Personal Hot Spot from iPhone or iPad
• Engine DJ | Access to Dropbox via Engine DJ Hardware

View all 14

Engine DJ | System Requirements and Compatibility 5

• macOS 14 Sonoma Compatibility Notice
• macOS 13 Ventura Compatibility Notice
• Windows 11 Compatibility Notice
• macOS Monterey Compatibility Notice
• Virtual DJ & Serato Compatibility for Engine Hardware

Engine DJ | Updates and Releases 11

• Engine DJ | 3.1 Release Notes
• Engine DJ 3.0 | Frequently Asked Questions
• Denon DJ | How To Update Engine DJ OS
• Numark | How to Update Engine DJ OS
• Engine DJ 2.4.0 Update Release Notes

View all 11

HeadRush Prime 13

• HeadRush Prime | Updating the Firmware
• HeadRush Prime | How to Calibrate the Expression Pedal
• Headrush Prime | Troubleshooting the Amp Cloner
• Headrush Prime | Dry Mic Setup and Troubleshooting
• Headrush Prime | What are the new signal paths for rigs?

View all 13

Headrush | FAQ 27

• HeadRush | Effect and Control List
• What does "FRFR" stand for?
• HeadRush Looperboard | Frequently Asked Questions
• What is the output power of the FRFR speakers?
• HeadRush MX5 | Frequently Asked Questions

View all 27

Headrush | Setup and Troubleshooting 17

• HeadRush Pedalboard | How to Download and Load the Included Celestion IR Files
• HeadRush Pedalboard | Exiting the firmware update mode and loading screen
• HeadRush Pedalboard | Assigning Alternative Outputs and The Four Cable Method
• HeadRush Pedalboard | Backing up Presets to your Computer
• HeadRush Pedalboard | Tutorial Series

View all 17

Headrush | Compatibility 5

• HeadRush | macOS 14 Sonoma Compatibility
• HeadRush | macOS 13 Ventura Compatibility
• HeadRush | Windows 11 Compatibility
• HeadRush | macOS 12 Monterey Compatibility
• HeadRush | macOS 11 Big Sur Compatibility

Headrush | Press Releases 1

• HEADRUSH RELEASES 2.4 FEATURE UPDATE FOR PEDALBOARD, GIGBOARD AND MX5 GUITAR FX PROCESSORS

ION Audio | Frequently Asked Questions 92

• How do I register my ION Audio product?
• ION Audio Acadia | Frequently Asked Questions
• ION Audio Party Rocker Go | Frequently Asked Questions
• Can I link the Pathfinder 320 with other ION Audio products?
• ION Audio Block Rocker Plus | Frequently Asked Questions

View all 92

ION Audio | Battery Care & Maintenance 11

• How to Replace the Battery in an ION Portable Speaker
• How to Replace the Battery in an ION Pathfinder Charger
• ION Audio | What battery does my ION speaker use?
• ION Audio Acadia | Why isn't my unit charging?
• ION Audio Bright Max | Why is my unit not charging?

View all 11

ION Audio | Setup and Troubleshooting 15

• Tips and Tricks | Pairing Bluetooth speakers to a phone, tablet, or other compatible device
• ION Audio Geode Rock Speaker | Bluetooth Pairing & Stereo Link™
• ION Audio Total PA | ERP Mode and Your Total PA Speaker
• ION Audio Retro Rocker | Connecting to Bluetooth and Recording to Tape, USB, or SD Card
• What microphone works with my ION speaker?

View all 15

ION Audio | EZ Vinyl/Tape Converter 3

• ION EZ Vinyl/Tape Converter | Windows Walkthrough and Troubleshooting
• I lost my EZ Vinyl/Tape Converter installation disc
• EZ Vinyl/Tape Converter | How to use with M1 Macs

ION Audio | Compatibility 5

• ION Audio | macOS 13 Ventura Compatibility
• ION Audio | Windows 11 Compatibility
• ION Audio | macOS 12 Monterey Compatibility
• ION Audio | macOS 11 Big Sur Compatibility
• Can I Wirelessly-Link Two ION Speakers together if they are different models?

ION Audio | App Control 2

• ION Audio Sound XP | Frequently Asked Questions
• ION Audio Sound Control | Which speakers are compatible with the ION Sound Control app?

M-Audio | Compatibility 6

• M-Audio | macOS 14 Sonoma Compatibility
• M-Audio | macOS 13 Ventura Compatibility
• M-Audio | Windows 11 Compatibility
• M-Audio | macOS 12 Monterey Compatibility
• M-Audio | macOS 11 Big Sur Compatibility

View all 6

Frequently Asked Questions 5

• How do I register my M-Audio product?
• How do I find out which version of the firmware is installed on my M-Audio keyboard?
• M-Audio | How to Redeem and Set-up Your 6-Months of Free Reason+
• M-Audio | EX-P Troubleshooting
• M-Audio | SP-2 Troubleshooting

M-Audio | Oxygen Pro Series 12

• M-Audio Oxygen Pro Series | Setup in Pro Tools
• M-Audio Oxygen Pro Series | Setup in Logic
• M-Audio Oxygen Pro Series I Setup in Ableton Live Lite
• M-Audio Oxygen Pro Series | Setup in FL Studio
• M-Audio Oxygen Pro Series I Setup in MPC Beats

View all 12

M-Audio | Oxygen MKV Series 11

• M-Audio Oxygen MKV Series | Frequently Asked Questions
• M-Audio Oxygen MKV | Firmware Update Process
• M-Audio Oxygen MKV Series | Setup Guide in Ableton Live
• M-Audio Oxygen MKV | Ableton Auto-Mapping
• M-Audio Oxygen MKV | Ableton Clip Launching

View all 11

M-Audio | Audio and MIDI Interfaces 5

• M-Audio M-Track Duo & Solo | Setup with MPC Beats
• M-Audio | Troubleshooting Distortion, Clicks & Pops With Your Audio Interface
• M-Audio | Troubleshooting Audio Signal & Playback With Your Audio Interface
• M-Audio AIR Series | Troubleshooting Audio Distortion
• M-Audio | My USB Powered Device disconnects randomly from my computer. What do I do? (Windows)

M-Audio | Updates and Announcements 1

• Pro Tools | First M-Audio Edition, 20 Avid Effects, and Avid Virtual Instruments Discontinued

M-Audio | Keystation Series 2

• M-Audio Keystation 88 MK3 | Frequently Asked Questions
• M-Audio Keystation Series | My keys aren't playing the right notes

M-Audio | Hammer 88 Pro Series 9

• M-Audio Hammer 88 Pro Series | Frequently Asked Questions
• M-Audio Hammer 88 Pro Series | Setup in Logic
• M-Audio Hammer 88 Pro Series | Setup in Bitwig
• M-Audio Hammer 88 Pro Series | Troubleshooting Guide
• M-Audio Hammer 88 Pro Series | Setup in Studio One

View all 9

M-Audio | CTRL49 and VIP 8

• M-Audio CTRL49 | Complete Software Installation and Authorization Walk-through
• M-Audio CTRL49 | Using the VIP Music Software
• M-Audio CTRL49 | Introduction, Overview, and Demonstration
• M-Audio CTRL49 | Using the Arpeggiator
• M-Audio CTRL49 | Using Control Mode

View all 8

M-Game RGB Dual | Setup Guides 7

• M-Game RGB Dual | Setup for Streaming with Windows 10 and 11
• M-Game RGB Dual | Setup for Streaming with macOS
• M-Game RGB Dual | Setup for Console or TV Streaming with macOS
• M-Game RGB Dual | Setup for Streaming with Multiple Computers
• M-Game RGB Dual | Setup for Console or TV Streaming with a Windows PC

View all 7

M-Game Solo | Setup Guides 6

• M-Game Solo | Setup for Streaming with Windows 10 and 11
• M-Game Solo | Setup for Streaming with macOS
• M-Game Solo | Setup for Console or TV Streaming with macOS
• M-Game Solo | Setup for Console or TV Streaming with a Windows PC
• M-Game Solo | Setup for Streaming Games with Voice Recognition on Windows 10 or 11

View all 6

M-Game | Frequently Asked Questions 6

• M-Game RGB Dual | Frequently Asked Questions and Troubleshooting
• M-Game Solo | Frequently Asked Questions and Troubleshooting
• M-Game | My M-Game interface disconnects randomly from my computer. What do I do? (Windows)
• M-Game RGB Dual and Solo | How do I connect to a USB microphone?
• M-Game | How to Register your Product

View all 6

M-Game | Compatibility 2

• M-Game | macOS 14 Sonoma Compatibility
• M-Game | macOS 13 Ventura Compatibility

M-Game | Video Support 8

• M-Game | Setup in 10 Easy Steps
• M-Game | Hardware Overview
• M-Game | Software Overview
• M-Game | Setting Up Your Mic
• M-Game | Shaping the Sound of Your Mic

View all 8

Marantz Pro | Compatibility 3

• Marantz Pro | macOS 13 Ventura Compatibility
• Marantz Pro | Windows 11 Compatibility
• Marantz Pro | macOS 12 Monterey Compatibility

Marantz Pro | Frequently Asked Questions 5

• Marantz Pro Turret | Frequently Asked Questions
• Marantz Pro PMD-500D | Frequently Asked Questions
• Marantz Pro AVS | Frequently Asked Questions
• Marantz Professional PMD661MKII | Frequently Asked Questions
• Marantz Pro Voice Rover | Frequently Asked Questions

Marantz Pro | Setup and Troubleshooting 4

• Marantz Professional PMD661MKII | Updating the Firmware
• Marantz Pro Voice Rover and Denon Pro Envoi | Adding a Second Wireless Mic Receiver
• Marantz Pro Voice Rover | Replacing the Battery and Improving Battery Life
• Marantz Pro | Using a Marantz Turret or AVS with Bluetooth Headphones

Marq Lighting | Compatibility 3

• Marq Lighting | macOS 13 Ventura Compatibility
• Marq Lighting | Windows 11 Compatibility
• Marq Lighting | macOS 12 Monterey Compatibility

MixMeister | Compatibility 2

• MixMeister | macOS 14 Sonoma Compatibility
• MixMeister | macOS 13 Ventura Compatibility

Mixmeister | Troubleshooting 1

• Mixmeister | Troubleshooting Mixmeister Crashes at Launch or when Scanning your Content Library

Numark | Frequently Asked Questions 13

• How do I register my Numark product?
• Numark Mixstream Pro | Driver Will Not Install
• My fader doesn't respond until I move it up and down. What do I do?
• How do I get sound from my controller?
• Where is my Serato DJ Authorization Code?

View all 13

Numark | Compatibility 7

• Numark | macOS 14 Sonoma Compatibility
• Numark | Serato DJ Pro 3.0 Stems compatible hardware
• Numark | macOS 13 Ventura Compatibility
• Numark | Windows 11 Compatibility
• Numark | macOS 12 Monterey Compatibility

View all 7

Numark | Care & Maintenance 5

• Mixstream Pro & Pro + | Audio Issues after updating to Engine 3.0
• Numark Scratch | Calibrating the Crossfader
• Numark NS7II and NS7III - Calibration Procedure
• Numark NS7II | Firmware Update Procedure
• Numark NS7 & V7 | Calibration procedure

Rane Commercial | Troubleshooting Guides 4

• Rane Commercial DR6 | How to create and control Parametric EQ and Level of any input
• Rane Halogen | Saving and Loading a Configuration File
• Rane Halogen | Running Multiple Versions of Halogen
• Rane Halogen | Troubleshooting Audio Output Issues

Rane DJ | Frequently Asked Questions 10

• Rane FOUR | Frequently Asked Questions
• My fader doesn't respond until I move it up and down. What do I do?
• Where is my Serato DJ Pro Authorization Code?
• Rane DJ One | Frequently Asked Questions
• Rane DJ SEVENTY-TWO | Frequently Asked Questions

View all 10

Rane DJ | Maintenance and Care 7

• Rane DJ SEVENTY-TWO | Setting the Adjustable Fader Tension and Cut-in
• Rane DJ SEVENTY-TWO Mixer | Crossfader Disassembly and Adjustment
• Rane DJ TWELVE and TWELVE MKII | Calibrating the Pitch Fader
• Rane DJ TWELVE | Vinyl Assembly and Adjusting the Tension
• Rane DJ SEVENTY-TWO | How to Save & Load User Preferences

View all 7

Rane DJ | Compatibility 11

• Rane DJ | macOS 14 Sonoma Compatibility
• Rane DJ | Serato DJ Pro Stems compatible hardware
• Rane DJ | macOS 13 Ventura Compatibility
• Rane DJ | Windows 11 Compatibility
• Rane DJ | macOS 12 Monterey Compatibility

View all 11

Rane DJ | Issues and Solutions 4

• Rane FOUR | Won't connect to Serato
• Rane DJ | Audio Distortion with Windows 10 Creator Builds
• DVS Will Not Work in Serato (MacOS)
• Rane Twelve MKII | Setup and Connectivity

SONiVOX | Software Compatibility 6

• SONiVOX | macOS 14 Sonoma Compatibility
• SONiVOX | macOS 13 Ventura Compatibility
• SONiVOX | Windows 11 Compatibility
• SONiVOX | macOS 12 Monterey Compatibility
• SONiVOX | macOS 11 Big Sur Compatibility

View all 6

SONiVOX | Download and Authorization 1

• Downloading and Re-downloading your Sonivox Plugins

Frequently Asked Questions 29

• How to Activate Your 3 Months Free SoundSwitch License with Hardware Purchase
• SoundSwitch Software Subscriptions Explained
• What is DMX?
• What Fixtures are Supported by SoundSwitch?
• One of My Fixtures Isn't in the SoundSwitch Library...Help!

View all 29

Updates and Releases 2

• What's new in SoundSwitch 2.8
• Virtual DJ 2024 "My Lists"

Getting Started 12

• Getting Started in Edit Mode
• Getting Started with Serato DJ
• Getting Started with Virtual DJ
• Introduction to SoundSwitch
• Virtual DJ 2023 Database location.

View all 12

Edit Mode 27

• Controlling Gobo, Prism & more with Attribute Cues
• Saving Projects and Light shows
• Phrase Editing
• How to Autoscript Autoloops
• Autoloops Explained

View all 27

Performance Mode 18

• SoundSwitch & Serato Performance Mode Troubleshooting
• SoundSwitch & Virtual DJ Performance Mode Troubleshooting
• Performance Mode Preferences Explained
• SoundSwitch Doesn't Show Up in My Serato Remotes...
• Autoloop Override for Scripted Tracks

View all 18

Control One 4

• Getting Started with the Control One
• Control One FAQ's
• How to Upgrade the Firmware on the Control One
• Control One Stockists

Fixture Manager 8

• SoundSwitch Fixture Manager User Guide
• Creating a Fixture Profile with SoundSwitch Fixture Manager
• Fixture Creation Example: Creating a Profile for an RGB Par Can
• Fixture Creation Example: Creating a Profile for Moving Head with Color Wheel
• Fixture Creation Example: Creating a Multi-Cell Fixture Profile

View all 8

Engine Lighting 2

• Getting Started with Engine Lighting
• Engine Lighting Troubleshooting

Stanton | Frequently Asked Questions 1

• Stanton STX | Frequently Asked Questions

Maintenance and Care 1

• STX Belt Replacement Procedure

Software Activation with iLok 5

• Activating and Deactivating AIR and Sonivox Plugins
• iLok Universe | Activating a Second computer with the iLok License Manager
• iLok Universe | Deactivating & Transferring Licenses with the iLok License Manager
• iLok Universe | Managing your Activations with the iLok License Manager
• iLok Universe | Redemption/Activation Issues and How to resolve them

Software Activation with iLok | Troubleshooting 4

• I authorized my license with the software's authorizer and now I can't activate on a different computer. What do I do?
• When I attempt to redeem my activation code, I get an error stating the code redemption limit has been reached. What do I do?
• Error: Code redemption limit has been reached
• When I try to open iLok I get an error stating "Software Component Unavailable." What do I do?

macOS Compatibility Announcements 0

Windows 11 Compatibility Announcements 0

PC/macOS Optimization 3

• Audio output from my controller sounds doubled, or has an echo effect. What do I do?
• How to Optimize macOS for Live Performance
• Optimizing Your Computer For Audio Performance

SSD/HDD Optimization 1

• Formatting a Hard Drive for DJ Performance

Serato DJ 0

Revalver 5 | Frequently Asked Questions 5

• How do I upgrade from Revalver 4 to Revalver 5?
• I have purchased ReValver content from the Amp Store, how do I activate it in ReValver?
• I have lost my USB device; how do I reset it and add a new USB device?
• Is ReValver 5 a software editor for the HeadRush Prime hardware? Are presets cross compatible?
• How Does Revalver differ from Headrush Rigs?

Revalver 5 | Tutorials 1

• Revalver Setup | Midi Control for your FX

Sheeran Loopers | FAQ 2

• Sheeran Looper X | Frequently Asked Questions
• Sheeran Looper+ | Frequently Asked Questions

Sheeran Loopers | Setup and Troubleshooting 6

• Sheeran Looper+ | Firmware Update Walkthrough
• Sheeran Looper X | Audio Routing and Troubleshooting
• Sheeran Looper+ | General Troubleshooting Guide
• Sheeran Loopers | Why is the record pedal blinking?
• Sheeran Looper X | First Time Recording Setup Guide

View all 6

General | Technical Support 4

• I need help with my product. What can I do?
• MacOS MIDI Monitor Walkthrough
• Windows MIDI Monitor Walkthrough
• Tips & Tricks | How to Export your System Information File

General | Registration and Downloads 2

• How do I register my product?
• I am unable to register my Alto, M-Audio, Marantz Pro, or Numark product. What do I do?

General | USB-MIDI Troubleshooting 5

• Troubleshooting USB MIDI devices on Mac
• How To Find Your Computer Specs
• How to Troubleshoot Your Class-Compliant MIDI Keyboard or Controller Connection
• Using a MIDI Monitor to Test a MIDI Device
• Unlocking the High Performance Plan on a Windows Computer

General | Bluetooth Troubleshooting 0

General | Audio Device Troubleshooting 3

• Gain Staging 101
• Troubleshooting DPC Latency
• How to Disable Exclusive Mode for my Audio Device?