The contents of this article highlight solutions known to solve issues where the inMusic Software Center fails to open/launch on Windows 10/11 operating systems.


TABLE OF CONTENTS


Reinstallation


Proceed with reinstalling the inMusic Software Center Application - Visit THIS hyperlink to obtain the latest build for Windows.


Disable Bluetooth settings

  • Press the Windows key + I together to open the Settings app. 
  • Navigate to Devices -> Bluetooth & other devices. 
  • On the right side, you can use the “Bluetooth” option to turn on or disable Bluetooth.
    • Disable Bluetooth
  • Attempt to launch the inMusic Software Center



Graphics Card Confliction


Your PC's graphics card driver may prevent inMusic Software Center from launching as expected. 


To resolve this... 

  • Place the inMusic Software Center on your desktop 
  • Right-click the icon and select properties. 
  • In the properties window, select 'Compatibility' tab
  • 'Check / Tick' the box that states 'Run in 640 x 480 resolution' as seen below



  • Click Apply and OK  
  • Launch the Software Center
  • When the program launches,  login to your profile
  • Once logged in, close down the Software Center 
  • Right-click on the Application
  • Navigate to the 'Compatibility' tab
  • 'Uncheck / Tick' 'Run in 640 x 480 resolution'  
  • Click Apply and OK
  • Launch the inMusic Software Center
  • The application should now launch as expected


Display Resolution / Screen Refresh Rate


Some complex display setups may suffer from this problem - In these cases, adjust the Display Resolution / Screen Refresh Rate.  See the steps below to help you re-configure this: 

  • Right-click on your desktop
  • Select 'Display Settings'
  • Change the display resolution
    • Navigate to Display Resolution
    • Select the recommended for your Monitor OR Select 1920 x 1080
  • Change the display refresh rate
  • Navigate to 'Advanced display'
    • Reduce refresh rate to 60.06hz or lower


If you're still experiencing this issue, please contact our friendly support team by submitting a new support ticket.