inMusic Store

Placing An Order 25

• What are the order processing, restrictions and shipping cutoff times?
• If I place my order today, how soon will I get it? Will it ship the same day?
• The product I would like to order is not available in the inMusic Store.
• What are the business hours for the inMusic Store customer support department?
• When does my credit card get charged?

View all 25

Shipping 13

• How do I track my order?
• What shipping methods are offered?
• What does Free Ground Shipping mean?
• Do you offer free shipping to Alaska & Hawaii?
• How do you calculate the shipping rate?

View all 13

Returns 11

• What is your return policy?
• How do I return my order?
• What is your exchange policy?
• Is there a restocking fee on a return order?
• What is the email address to request a return, refund or price adjustment?

View all 11

Warranty & Support 5

• How do I register my new inMusic Brands product?
• How do I contact Technical Support?
• What are the hours for Technical Support in the U.S.?
• Do you offer an extended warranty program?
• What's the warranty duration for my unit and how do I get service for it?

Returns and Transfers 1

• How to Request a License Deactivation for Transfer or Sale to a New User

AIR | Download and Authorization 4

• Installing and Activating your AIR Plugins
• AIR | How do I get the AIR VST plugins if I already have the MPC versions?
• Downloading and Re-downloading your Air Music Technology Plugins
• When I scan for plugins in my DAW, my AIR plugins don't appear. Where can I find them? (Windows)

AIR | Software Compatibility 7

• AIR Music Tech | macOS 13 Ventura Compatibility
• AIR Music Tech | Windows 11 Compatibility
• AIR Music Tech | macOS 12 Monterey Compatibility
• AIR Music Tech | macOS 11 Big Sur Compatibility
• AIR Music Tech | macOS 10.15 Catalina Compatibility

View all 7

AIR | Frequently Asked Questions 2

• I purchased my AIR software from Sweetwater. How do I download it?
• Only 8 of the Creative FX Collection plugins appear in Pro Tools. Where do I find the additional 20 FX plugins?

AIR | Creative FX Collection Plus 0

AIR | Known Issues 1

• Unable To Use Survey Discount Code to Purchase AIR Plugins

MPC Key 61 | Getting Started 2

• Akai Pro MPC Key 61 | Firmware Update Walkthrough
• Akai Pro MPC Key 61 | Installing MPC 2.11 and Included Synth Plugins

MPC Key 61 | Frequently Asked Questions 3

• Akai Pro MPC Key 61 | Frequently Asked Questions
• I'm trying to activate my expansion plugins in MPC, but I only have the option to start a trial. What do I do?
• How do I change Velocity Curve on the MPC Key 61 Keybed?

MPC Key 61 | Troubleshooting 1

• Akai Pro MPC Key 61 | Troubleshooting Guide

MPC Series | Getting Started 7

• Akai Pro MPC Series | Where do I find my MPC 2 Software Activation Code?
• Akai Pro MPC Series | Installing the MPC 2.11 Synth Content
• Akai Pro MPC Series | Accessing Your Purchased Expansions
• Akai Pro MPC X | Unboxing and Basic Setup
• Akai Pro MPC 2.10 Update | How to Download and Install Synth Content

View all 7

MPC Series | Frequently Asked Questions 12

• When trying to update to MPC Firmware 2.11 via WIFI I get the error message "You are running the latest version of MPC." What do I do?
• Akai Pro | Is my MPC hardware eligible for a free copy of MPC 2.0?
• Akai Pro MPC Studio MKII | Frequently Asked Questions
• Akai Pro MPC X and MPC 2.0 | Frequently Asked Questions
• Akai Pro MPC One | Frequently Asked Questions

View all 12

MPC Series | Training 18

• Akai Pro MPC X and Live | Complete Setup and Routing in Cubase
• Akai Pro MPC | Complete Setup in Pro Tools
• Akai Pro MPC X and Live | Exporting Expansions from the MPC Software
• Akai Pro MPC Live | Syncing a MIDI controller with an MPC Live
• Akai Pro MPC X, MPC Live II & MPC One | Midi Mapping MPC with Logic Pro X

View all 18

MPC Series | Maintenance and Care 5

• Akai Pro MPC | Firmware Update Walkthrough
• Akai Pro MPC Live and Live II | Managing Battery Life
• Akai Pro Force | Firmware Update Walkthrough
• Akai Pro MPC X and MPC Live | System Resources Management
• Akai Pro MPC Series | Optimizing Your MPC's Internal Storage

MPC Series | Troubleshooting 8

• MPC Series | Getting Rid of Freezing and other Performance Issues
• Akai Pro MPC Studio MKII | Troubleshooting Guide
• Akai Pro MPC | Troubleshooting Invalid Serial Number and Other Common Unlock Problems
• Optimizing Your System, Improving Performance, and Managing Latency
• Why Can't I Hear My Splice Samples?

View all 8

MPK Mini Series | MPK Mini Plus 11

• Akai Pro MPK Mini Plus | Firmware Update Walkthrough
• Akai Pro MPK Mini Plus | Registration & Setup with the Included Software
• Akai MPK Mini Plus | Hardware & Control Mapping in MPC Beats
• Akai Pro MPK Mini Plus | How to Use the Sequencer & Arpeggiator
• Akai Pro MPK Mini Plus | How to Use Scales & Chords Modes

View all 11

MPK mini Series | Setup and Tutorials 6

• Akai Pro MPK mini and MPK mini Play | How to Download, Install and Setup the Included Software
• Akai Pro MPK Mini mk3 | Hardware Setup & Control Mapping in MPC Beats
• Akai Pro MPK Mini Play mk3 | Onboard Features & Standalone Use
• Akai Pro MPK Mini Play | How to use the Editor
• Akai Pro MPK mini | Making Your First Pop Song with MPC Beats

View all 6

MPK mini Series | Frequently Asked Questions 2

• Akai Pro MPK mini mk3 | Frequently Asked Questions
• Akai Pro MPK mini Play | Frequently Asked Questions

MPK mini Series | Troubleshooting 1

• Akai Pro MPK mini mk3 | Upgrade v??.?? Error and Installing the Firmware

Akai Pro | Compatibility 6

• Akai Pro | macOS 13 Ventura Compatibility
• Akai Pro | Windows 11 Compatibility
• Akai Pro | macOS 12 Monterey Compatibility
• Akai Pro | macOS 11 Big Sur Compatibility
• Akai Pro | macOS Mojave 10.14 and iOS 12 Support

View all 6

Akai Pro | Updates and Release Notes 4

• MPC v2.11.5 Release Notes
• MPC Beats v2.11.5 Release Notes
• Akai Pro | MPC 2.9.1 Desktop Software and Firmware Update
• MPC Firmware Update 2.8 Release Notes

Alto Professional | FAQ 8

• Alto Pro TS4 Series | Frequently Asked Questions
• Stealth Wireless MK2 | Is the Stealth Wireless MK2 compatible with Previous Versions of the Stealth Wireless?
• Where can I download the TrueSonic 4 App for the TS4 Alto Series?
• How to fix distortion with the Alto Professional Stealth Wireless MKII
• Alto TS3 and TX3 Series | Why are there two Volume Ranges on my Speaker?

View all 8

Alto Professional | TS4 Series 2

• Alto Pro TS4 Series | Connecting the App, Changing Settings, & Using Stereo Link
• Alto Pro TS4 Series | Setting Levels on your Alto TS4 Speaker

BFD | Tutorials 7

• BFD | How to Install & Authorize a BFD Expansion
• BFD | Installing BFD 3 Software
• BFD Player | Installation and Authorization
• BFD | How Do I Install My BFD 3 Content and Expansions?
• BFD | How Do I Retrieve My License?

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BFD | Compatibility 4

• BFD | macOS 13 Ventura Compatibility
• BFD | Windows 11 Compatibility
• BFD | macOS 12 Monterey Compatibility
• BFD | Mac M1+M2 Compatibility

BFD | Issues and Solutions 9

• BFD 3 | Error: BFD License Manager is running, and needs to be updated...
• BFD | No Audio Playback
• BFD3 | Troubleshooting Yellow Triangles & Successfully Loading Audio Content
• BFD3 | Crashing on Start or Content Scan and Organizing Your Content
• BFD License Manager | Error: BFD License Manager is running, and needs to be updated...

View all 9

BFD | Sample and Groove Packs 47

• BFD3 | Redeeming Your Free Expansion Pack
• BFD London Sessions | Frequently Asked Questions
• BFD Decatom | Frequently Asked Questions
• BFD Jazz Noir | Frequently Asked Questions
• BFD Black Album Drums | Frequently Asked Questions

View all 47

BFD | Frequently Asked Questions 6

• BFD | How do I Obtain the Content for BFD 1, 2 and Eco for Use on BFD 3.3+?
• BFD Migration | Frequently Asked Questions
• BFD 3 | Why Can't I Enter my BFD 3 Serial at www.BFDDrums.com?
• BFD License Manager | Why Won't My BFD Files Download?
• BFD3 | Frequently Asked Questions

View all 6

Denon Professional | Frequently Asked Questions 10

• Denon Pro Audio Commander | Frequently Asked Questions
• Denon Pro DN-200BR | Frequently Asked Questions
• Denon Pro DN-200WS | Frequently Asked Questions
• Denon Pro DN-202WR & Denon DN-202WT | Frequently Asked Questions
• Denon Pro DN-300C MKII | Frequently Asked Questions

View all 10

Denon Professional | Setup and Tutorials 2

• Denon Pro DN-350UI | Connecting to Spotify
• Denon Professional DN-700R | Updating The Firmware

Frequently Asked Questions 11

• My fader doesn't respond until I move it up and down. What do I do?
• Where is my Serato DJ Authorization Code?
• Denon DJ PRIME 4 | Frequently Asked Questions
• Denon DJ PRIME 2 | Frequently Asked Questions
• Denon DJ MCX8000 | Frequently Asked Questions

View all 11

Compatibility 6

• Denon DJ | Serato DJ Pro 3.0 Stems Compatible Hardware
• Denon DJ | macOS 13 Ventura Compatibility
• Denon DJ | Windows 11 Compatibility
• Denon DJ | macOS 12 Monterey Compatibility
• Denon DJ | macOS 11 Big Sur Compatibility

View all 6

Maintenance and Care 2

• Denon DJ MCX8000 | Optimizing Performance and Improving Latency
• Denon DJ MCX8000 | Getting Rid of Freezing, Distortion, Dropouts and other Performance Issues

Tips and Tricks 2

• Denon DJ PRIME Series | Optimizing Search Function on a PRIME device
• Denon DJ X1800 and X1850 PRIME | How to setup in OBS for Live Streaming

PC/macOS Optimization 3

• Audio output from my controller sounds doubled, or has an echo effect. What do I do?
• How to Optimize macOS for Live Performance
• Optimizing Your Computer For Audio Performance

SSD/HDD Optimization 1

• Formatting a Hard Drive for DJ Performance

Engine DJ | Frequently Asked Questions 30

• Engine DJ 2.4.0 Updates
• Engine DJ | Dropbox FAQs & How To
• How many Active Loops can I set per track?
• Do I need a SoundSwitch license or DMX interface to use Nanoleaf light panels with Engine DJ hardware?
• What Nanoleaf products are compatible with SoundSwitch 2.6 and Engine DJ 2.3?

View all 30

Engine DJ | Tutorials 10

• Engine DJ | Setting Up Your Drive
• Engine DJ | Deleting Tracks From Your Library & Drive
• How to Import a rekordbox Collection into Engine DJ (Playlists, Hot Cues, Loops, Beat Grid)
• How to Set up and Sync Engine Lighting with Philips Hue Smart Lights
• How to Set up the SoundSwitch Control One with Engine DJ and Engine Lighting

View all 10

Engine DJ | Issues and Solutions 10

• Engine OS | Wi-Fi Connection Fails with WPA3 Enabled Router
• Engine DJ | Tidal Track Download Failed
• Engine DJ | Fixing and Preventing Engine Library Corruption
• Engine DJ | Unable to Connect to Personal Hot Spot from iPhone or iPad
• Engine DJ | Access to Dropbox via Engine DJ Hardware

View all 10

Engine DJ | System Requirements and Compatibility 4

• macOS 13 Ventura Compatibility Notice
• Windows 11 Compatibility Notice
• macOS Monterey Compatibility Notice
• Virtual DJ & Serato Compatibility for Engine Hardware

Engine DJ | Updates and Releases 7

• Engine DJ 3.0 | Frequently Asked Questions
• Denon DJ | How To Update Engine DJ OS
• Numark | How to Update Engine DJ OS
• Engine DJ 2.4.0 Update Release Notes
• Engine DJ 2.1 Update

View all 7

HeadRush Prime 11

• Headrush Prime | Frequently Asked Questions
• HeadRush Prime | Updating the Firmware
• Headrush Prime | Troubleshooting the Amp Cloner
• Headrush Prime | Dry Mic Setup and Troubleshooting
• Headrush Prime | What are the new signal paths for rigs?

View all 11

Headrush | FAQ 24

• HeadRush | Effect and Control List
• What does "FRFR" stand for?
• HeadRush Looperboard | Frequently Asked Questions
• What is the output power of the FRFR speakers?
• HeadRush MX5 | Frequently Asked Questions

View all 24

Headrush | Setup and Troubleshooting 15

• HeadRush Pedalboard | How to Download and Load the Included Celestion IR Files
• HeadRush Pedalboard | Exiting the firmware update mode and loading screen
• HeadRush Pedalboard | Assigning Alternative Outputs and The Four Cable Method
• HeadRush Pedalboard | Backing up Presets to your Computer
• HeadRush Pedalboard | Tutorial Series

View all 15

Headrush | Compatibility 4

• Headrush | macOS 13 Ventura Compatibility
• HeadRush | Windows 11 Compatibility
• HeadRush | macOS 12 Monterey Compatibility
• HeadRush | macOS 11 Big Sur Compatibility

Headrush | Press Releases 1

• HEADRUSH RELEASES 2.4 FEATURE UPDATE FOR PEDALBOARD, GIGBOARD AND MX5 GUITAR FX PROCESSORS

ION Audio | Frequently Asked Questions 89

• How do I register my ION Audio product?
• ION Audio Acadia | Frequently Asked Questions
• ION Audio Party Rocker Go | Frequently Asked Questions
• Can I link the Pathfinder 320 with other ION Audio products?
• ION Audio Block Rocker Plus | Frequently Asked Questions

View all 89

ION Audio | Battery Care & Maintenance 11

• How to Replace the Battery in an ION Portable Speaker
• How to Replace the Battery in an ION Pathfinder Charger
• ION Audio | What battery does my ION speaker use?
• ION Audio Acadia | Why isn't my unit charging?
• ION Audio Bright Max | Why is my unit not charging?

View all 11

ION Audio | Setup and Troubleshooting 6

• Tips and Tricks | Pairing Bluetooth speakers to a phone, tablet, or other compatible device
• ION Audio Total PA | ERP Mode and Your Total PA Speaker
• ION Audio Retro Rocker | Connecting to Bluetooth and Recording to Tape, USB, or SD Card
• What microphone works with my ION speaker?
• How do I reset my Pathfinder 320?

View all 6

ION Audio | EZ Vinyl/Tape Converter 3

• ION EZ Vinyl/Tape Converter | Windows Walkthrough and Troubleshooting
• I lost my EZ Vinyl/Tape Converter installation disc
• EZ Vinyl/Tape Converter | How to use with M1 Macs

ION Audio | Compatibility 5

• ION Audio | macOS 13 Ventura Compatibility
• ION Audio | Windows 11 Compatibility
• ION Audio | macOS 12 Monterey Compatibility
• ION Audio | macOS 11 Big Sur Compatibility
• Can I Wirelessly-Link Two ION Speakers together if they are different models?

ION Audio | App Control 2

• ION Audio Sound XP | Frequently Asked Questions
• ION Audio Sound Control | Which speakers are compatible with the ION Sound Control app?

M-Audio | Compatibility 5

• M-Audio | macOS 13 Ventura Compatibility
• M-Audio | Windows 11 Compatibility
• M-Audio | macOS 12 Monterey Compatibility
• M-Audio | macOS 11 Big Sur Compatibility
• M-Audio | Software System Requirements

Frequently Asked Questions 3

• How do I register my M-Audio product?
• How do I find out which version of the firmware is installed on my M-Audio keyboard?
• M-Audio | How to Redeem and Set-up Your 6-Months of Free Reason+

M-Audio | Oxygen Pro Series 12

• M-Audio Oxygen Pro Series | Setup in Pro Tools
• M-Audio Oxygen Pro Series | Setup in Logic
• M-Audio Oxygen Pro Series I Setup in Ableton Live Lite
• M-Audio Oxygen Pro Series | Setup in FL Studio
• M-Audio Oxygen Pro Series I Setup in MPC Beats

View all 12

M-Audio | Oxygen MKV Series 11

• M-Audio Oxygen MKV Series | Frequently Asked Questions
• M-Audio Oxygen MKV | Firmware Update Process
• M-Audio Oxygen MKV Series | Setup Guide in Ableton Live
• M-Audio Oxygen MKV | Ableton Auto-Mapping
• M-Audio Oxygen MKV | Ableton Clip Launching

View all 11

M-Audio | Audio and MIDI Interfaces 4

• M-Audio M-Track Duo & Solo | Setup with MPC Beats
• M-Audio | Troubleshooting Distortion, Clicks & Pops With Your Audio Interface
• M-Audio | Troubleshooting Audio Signal & Playback With Your Audio Interface
• M-Audio AIR Series | Troubleshooting Audio Distortion

M-Audio | Updates and Announcements 1

• Pro Tools | First M-Audio Edition, 20 Avid Effects, and Avid Virtual Instruments Discontinued

M-Audio | Keystation Series 2

• M-Audio Keystation 88 MK3 | Frequently Asked Questions
• M-Audio Keystation Series | My keys aren't playing the right notes

M-Audio | Hammer 88 Pro Series 9

• M-Audio Hammer 88 Pro Series | Frequently Asked Questions
• M-Audio Hammer 88 Pro Series | Setup in Logic
• M-Audio Hammer 88 Pro Series | Setup in Bitwig
• M-Audio Hammer 88 Pro Series | Troubleshooting Guide
• M-Audio Hammer 88 Pro Series | Setup in Studio One

View all 9

M-Audio | CTRL49 and VIP 8

• M-Audio CTRL49 | Complete Software Installation and Authorization Walk-through
• M-Audio CTRL49 | Using the VIP Music Software
• M-Audio CTRL49 | Introduction, Overview, and Demonstration
• M-Audio CTRL49 | Using the Arpeggiator
• M-Audio CTRL49 | Using Control Mode

View all 8

M-Game RGB Dual | Setup Guides 7

• M-Game RGB Dual | Setup for Streaming with Windows 10 and 11
• M-Game RGB Dual | Setup for Streaming with macOS
• M-Game RGB Dual | Setup for Console or TV Streaming with macOS
• M-Game RGB Dual | Setup for Streaming with Multiple Computers
• M-Game RGB Dual | Setup for Console or TV Streaming with a Windows PC

View all 7

M-Game Solo | Setup Guides 6

• M-Game Solo | Setup for Streaming with Windows 10 and 11
• M-Game Solo | Setup for Streaming with macOS
• M-Game Solo | Setup for Console or TV Streaming with macOS
• M-Game Solo | Setup for Console or TV Streaming with a Windows PC
• M-Game Solo | Setup for Streaming Games with Voice Recognition on Windows 10 or 11

View all 6

M-Game | Frequently Asked Questions 6

• M-Game RGB Dual | Frequently Asked Questions and Troubleshooting
• M-Game Solo | Frequently Asked Questions and Troubleshooting
• M-Game | My M-Game interface disconnects randomly from my computer. What do I do? (Windows)
• M-Game RGB Dual and Solo | How do I connect to a USB microphone?
• M-Game | How to Register your Product

View all 6

M-Game | Compatibility 1

• M-Game | macOS 13 Ventura Compatibility

M-Game | Video Support 8

• M-Game | Setup in 10 Easy Steps
• M-Game | Hardware Overview
• M-Game | Software Overview
• M-Game | Setting Up Your Mic
• M-Game | Shaping the Sound of Your Mic

View all 8

Marantz Pro | Compatibility 3

• Marantz Pro | macOS 13 Ventura Compatibility
• Marantz Pro | Windows 11 Compatibility
• Marantz Pro | macOS 12 Monterey Compatibility

Marantz Pro | Frequently Asked Questions 5

• Marantz Pro Turret | Frequently Asked Questions
• Marantz Pro PMD-500D | Frequently Asked Questions
• Marantz Pro AVS | Frequently Asked Questions
• Marantz Professional PMD661MKII | Frequently Asked Questions
• Marantz Pro Voice Rover | Frequently Asked Questions

Marantz Pro | Setup and Troubleshooting 4

• Marantz Professional PMD661MKII | Updating the Firmware
• Marantz Pro Voice Rover and Denon Pro Envoi | Adding a Second Wireless Mic Receiver
• Marantz Pro Voice Rover | Replacing the Battery and Improving Battery Life
• Marantz Pro | Using a Marantz Turret or AVS with Bluetooth Headphones

Marq Lighting | Compatibility 3

• Marq Lighting | macOS 13 Ventura Compatibility
• Marq Lighting | Windows 11 Compatibility
• Marq Lighting | macOS 12 Monterey Compatibility

MixMeister | Compatibility 1

• MixMeister | macOS 13 Ventura Compatibility

Numark | Frequently Asked Questions 11

• How do I register my Numark product?
• Numark Mixstream Pro | Driver Will Not Install
• My fader doesn't respond until I move it up and down. What do I do?
• How do I get sound from my controller?
• Where is my Serato DJ Authorization Code?

View all 11

Numark | Compatibility 6

• Numark | Serato DJ Pro 3.0 Stems compatible hardware
• Numark | macOS 13 Ventura Compatibility
• Numark | Windows 11 Compatibility
• Numark | macOS 12 Monterey Compatibility
• Numark | macOS 11 Big Sur Compatibility

View all 6

Numark | Care & Maintenance 4

• Mixstream Pro & Pro + | Audio Issues after updating to Engine 3.0
• Numark Scratch | Calibrating the Crossfader
• Numark NS7II and NS7III - Calibration Procedure
• Numark NS7II | Firmware Update Procedure

Rane Commercial | Troubleshooting Guides 2

• Rane Commercial DR6 | How to create and control Parametric EQ and Level of any input
• Rane Halogen | Saving and Loading a Configuration File

Rane DJ | Frequently Asked Questions 10

• Rane FOUR | Frequently Asked Questions
• My fader doesn't respond until I move it up and down. What do I do?
• Where is my Serato DJ Pro Authorization Code?
• Rane DJ One | Frequently Asked Questions
• Rane DJ SEVENTY-TWO | Frequently Asked Questions

View all 10

Rane DJ | Maintenance and Care 6

• Rane DJ SEVENTY-TWO | Setting the Adjustable Fader Tension and Cut-in
• Rane DJ SEVENTY-TWO Mixer | Crossfader Disassembly and Adjustment
• Rane DJ TWELVE and TWELVE MKII | Calibrating the Pitch Fader
• Rane DJ TWELVE | Vinyl Assembly and Adjusting the Tension
• Rane DJ SEVENTY-TWO | How to Save & Load User Preferences

View all 6

Rane DJ | Compatibility 10

• Rane DJ | Serato DJ Pro 3.0 Stems compatible hardware
• Rane DJ | macOS 13 Ventura Compatibility
• Rane DJ | Windows 11 Compatibility
• Rane DJ | macOS 12 Monterey Compatibility
• Rane DJ | macOS 11 Big Sur Compatibility

View all 10

Rane DJ | Issues and Solutions 4

• Rane FOUR | Won't connect to Serato
• Rane DJ | Audio Distortion with Windows 10 Creator Builds
• DVS Will Not Work in Serato (MacOS)
• Rane Twelve MKII | Setup and Connectivity

SONiVOX | Software Compatibility 5

• SONiVOX | macOS 13 Ventura Compatibility
• SONiVOX | Windows 11 Compatibility
• SONiVOX | macOS 12 Monterey Compatibility
• SONiVOX | macOS 11 Big Sur Compatibility
• SONiVOX | macOS 10.15 Catalina Compatibility

SONiVOX | Download and Authorization 1

• Downloading and Re-downloading your Sonivox Plugins

Control One 0

Getting Started 2

• Getting Started with Virtual DJ
• Plug & Play

Edit Mode 4

• Controlling Gobo, Prism & more with Attribute Cues
• Color Picker
• Multi Universe Support
• Positions for Pan & Tilt Control

Performance Mode 2

• Virtual DJ Remote Connection Setup over IP
• Four Deck Mixing

Autoloops 0

Frequently Asked Questions 4

• I own the SoundSwitch V1 hardware. Do I need to purchase a Subscription?
• What is DMX?
• Downloading SoundSwitch
• How to redeem my 3 Months Free License

Stanton | Frequently Asked Questions 1

• Stanton STX | Frequently Asked Questions

Maintenance and Care 1

• STX Belt Replacement Procedure

Software Activation with iLok 5

• Activating and Deactivating AIR and Sonivox Plugins
• iLok Universe | Activating a Second computer with the iLok License Manager
• iLok Universe | Deactivating & Transferring Licenses with the iLok License Manager
• iLok Universe | Managing your Activations with the iLok License Manager
• iLok Universe | Redemption/Activation Issues and How to resolve them

Software Activation with iLok | Troubleshooting 4

• I authorized my license with the software's authorizer and now I can't activate on a different computer. What do I do?
• When I attempt to redeem my activation code, I get an error stating the code redemption limit has been reached. What do I do?
• Error: Code redemption limit has been reached
• When I try to open iLok I get an error stating "Software Component Unavailable." What do I do?

General | Technical Support 1

• I need help with my product. What can I do?

General | Registration and Downloads 2

• How do I register my product?
• I am unable to register my Alesis, Alto, M-Audio, Marantz, or Numark product. What do I do?

General | USB-MIDI Troubleshooting 5

• Troubleshooting USB MIDI devices on Mac
• How To Find Your Computer Specs
• How to Troubleshoot Your Class-Compliant MIDI Keyboard or Controller Connection
• Using a MIDI Monitor to Test a MIDI Device
• Unlocking the High Performance Plan on a Windows Computer

General | Bluetooth Troubleshooting 0

General | Audio Device Troubleshooting 2

• Gain Staging 101
• Troubleshooting DPC Latency

macOS Compatibility Announcements 0

Windows 11 Compatibility Announcements 0