inMusic Store

Placing An Order 26

• What are the order processing, restrictions and shipping cutoff times?
• If I place my order today, how soon will I get it? Will it ship the same day?
• The product I would like to order is not available in the inMusic Store.
• What are the business hours for the inMusic Store customer support department?
• When does my credit card get charged?

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Shipping 13

• How do I track my order?
• What shipping methods are offered?
• What does Free Ground Shipping mean?
• Do you offer free shipping to Alaska & Hawaii?
• How do you calculate the shipping rate?

View all 13

Returns 11

• What is your return policy?
• How do I return my order?
• What is your exchange policy?
• Is there a restocking fee on a return order?
• What is the email address to request a return, refund or price match?

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Warranty & Support 4

• How do I register my new inMusic Brands product?
• How do I contact Technical Support?
• What are the hours for Technical Support?
• Do you offer an extended warranty program?

Akai Pro | Compatibility 5

• Akai Pro | macOS 12 Monterey Compatibility
• Akai Pro | Windows 11 Compatibility
• Akai Pro | macOS 11 Big Sur and iOS14 Compatibility
• Akai Pro | macOS Mojave 10.14 and iOS 12 Support
• Akai Pro | macOS 10.15 Catalina and iOS 13 Support

Akai Pro | Updates and Release Notes 2

• Akai Pro | MPC 2.9.1 Desktop Software and Firmware Update
• MPC Firmware Update 2.8 Release Notes

MPC Series | Training 18

• Akai Pro MPC | Installing the MPC 2.11 Synth Content
• Akai Pro MPC | Complete Setup in Pro Tools
• Akai Pro MPC X and Live | Exporting Expansions from the MPC Software
• Akai Pro MPC Live | Syncing a MIDI controller with an MPC Live
• Akai Pro MPC X, MPC Live II & MPC One | Midi Mapping MPC with Logic Pro X

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MPC Series | Frequently Asked Questions 11

• When trying to update to MPC Firmware 2.11 via WIFI I get the error message "You are running the latest version of MPC." What do I do?
• Where do I find my MPC 2 Software Activation Code?
• Akai Pro | Is my MPC hardware eligible for a free copy of MPC 2.0?
• Akai Pro MPC Studio MKII | Frequently Asked Questions
• Akai Pro MPC X and MPC 2.0 | Frequently Asked Questions

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MPC Series | Maintenance and Care 3

• Akai Pro MPC | Firmware Update Walkthrough
• Akai Pro MPC Live and Live II | Managing Battery Life
• Akai Pro MPC X and MPC Live | System Resources Management

MPC Series | Troubleshooting 5

• MPC Series | Getting Rid of Freezing and other Performance Issues
• Akai Pro MPC Studio MKII | Troubleshooting Guide
• Akai Pro MPC | Troubleshooting Invalid Serial Number and Other Common Unlock Problems
• Optimizing Your System, Improving Performance, and Managing Latency
• Why Can't I Hear My Splice Samples?

MPK mini Series | Frequently Asked Questions 2

• Akai Pro MPK mini mk3 | Frequently Asked Questions
• Akai Pro MPK mini Play | Frequently Asked Questions

MPK mini Series | Troubleshooting 1

• Akai Pro MPK mini mk3 | Upgrade v??.?? Error and Installing the Firmware

MPK mini Series | Setup and Tutorials 6

• Akai Pro MPK mini and MPK mini Play | How to Download, Install and Setup the Included Software
• Akai Pro MPK Mini mk3 | Hardware Setup & Control Mapping in MPC Beats
• Akai Pro MPK Mini Play mk3 | Onboard Features & Standalone Use
• Akai Pro MPK Mini Play | How to use the Editor
• Akai Pro MPK mini | Making Your First Pop Song with MPC Beats

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Alto Professional | FAQ 5

• Alto Pro TS4 Series | Frequently Asked Questions
• Stealth Wireless MK2 | Is the Stealth Wireless MK2 compatible with Previous Versions of the Stealth Wireless?
• Where can I download the TrueSonic 4 App for the TS4 Alto Series?
• How to fix distortion with the Alto Professional Stealth Wireless MKII
• Alto TS3 Series | Why are there two Volume Ranges on my Speaker?

BFD | Tutorials 1

• BFD | How to Install & Authorize a BFD Expansion

BFD | Compatibility 2

• BFD | macOS 12 Monterey Compatibility
• BFD | Windows 11 Compatibility

BFD | Issues and Solutions 8

• BFD 3 | Error: BFD License Manager is running, and needs to be updated...
• BFD3 | Troubleshooting Yellow Triangles & Successfully Loading Audio Content
• BFD3 | Crashing on Start or Content Scan and Organizing Your Content
• BFD3 | I am missing presets, kits and or groove data for some expansions, what should I do?
• BFD3 | How Do I Install My BFD 3 Content and Expansions?

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BFD | Sample and Groove Packs 47

• BFD3 | Redeeming Your Free Expansion Pack
• BFD London Sessions | Frequently Asked Questions
• BFD Decatom | Frequently Asked Questions
• BFD Jazz Noir | Frequently Asked Questions
• BFD Black Album Drums | Frequently Asked Questions

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BFD | Frequently Asked Questions 3

• BFD Migration | Frequently Asked Questions
• BFD3 | Frequently Asked Questions
• Why Won't My BFD Files Download?

Frequently Asked Questions 8

• Denon DJ PRIME 4 | Frequently Asked Questions
• Denon DJ PRIME 2 | Frequently Asked Questions
• Denon DJ MCX8000 | Frequently Asked Questions
• Denon DJ LC6000 PRIME | Frequently Asked Questions
• Denon DJ MCX8000 - How to Import and Analyze a Serato Crate for Engine

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Compatibility 3

• Denon DJ | macOS 12 Monterey Compatibility
• Denon DJ | Windows 11 Compatibility
• Denon DJ | macOS 11 Big Sur Compatibility

Maintenance and Care 0

Tips and Tricks 2

• Denon DJ PRIME Series | Optimizing Search Function on a PRIME device
• Denon DJ X1800 and X1850 PRIME | How to setup in OBS for Live Streaming

Denon DJ | PC/macOS Optimization 4

• How to Optimize macOS for Live Performance
• Optimizing Your Computer For Audio Performance
• Denon DJ MCX8000 | Optimizing Performance and Improving Latency
• Denon DJ MCX8000 | Getting Rid of Freezing, Distortion, Dropouts and other Performance Issues

Denon DJ | SSD/HDD Optimization 1

• Formatting a Hard Drive for DJ Performance

Denon Professional | Frequently Asked Questions 8

• Denon Pro Audio Commander | Frequently Asked Questions
• Denon Pro DN-200BR | Frequently Asked Questions
• Denon Pro DN-200WS | Frequently Asked Questions
• Denon Pro DN-202WR & Denon DN-202WT | Frequently Asked Questions
• Denon Pro DN-300C MKII | Frequently Asked Questions

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Denon Professional | Setup and Tutorials 2

• Denon Pro DN-350UI | Connecting to Spotify
• Denon Professional DN-700R | Updating The Firmware

Engine DJ | Frequently Asked Questions 24

• How many Active Loops can I set per track?
• Do I need a SoundSwitch license or DMX interface to use Nanoleaf light panels with Engine DJ hardware?
• What Nanoleaf products are compatible with SoundSwitch 2.6 and Engine DJ 2.3?
• What is Engine Lighting by SoundSwitch and is there a subscription fee?
• Can you set Active Loops on both Desktop software and Engine DJ hardware?

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Engine DJ | Tutorials 7

• How to Import a rekordbox Collection into Engine DJ (Playlists, Hot Cues, Loops, Beat Grid)
• How to Set up and Sync Engine Lighting with Philips Hue Smart Lights
• How to Set up the SoundSwitch Control One with Engine DJ and Engine Lighting
• How to Set up and Sync Engine DJ Tempo with Ableton Link
• How to Set up and Sync Engine Lighting with DMX Lights

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Engine DJ | Issues and Solutions 6

• Engine DJ | Fixing and Preventing Engine Library Corruption
• Engine DJ | Unable to Connect to Personal Hot Spot from iPhone or iPad
• Engine DJ | Access to Dropbox via Engine DJ Hardware
• macOS | Engine DJ Sync Manager is greyed out or drives cannot be accessed
• PRIME 2 | Crossfader does not respond after updating the firmware

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Engine DJ | System Requirements and Compatibility 3

• macOS Monterey Compatibility Notice
• Windows 11 Compatibility Notice
• Virtual DJ & Serato Compatibility for Engine Hardware

Engine DJ | Updates and Releases 4

• How To Update Engine DJ OS
• Engine DJ 2.1 Update
• Engine DJ 2.0.2 Update
• What's New In Engine DJ 2.0?

Headrush | Setup and Troubleshooting 13

• HeadRush Pedalboard | How to Download and Load the Included Celestion IR Files
• HeadRush Pedalboard | Exiting the firmware update mode and loading screen
• HeadRush Pedalboard | Assigning Alternative Outputs and The Four Cable Method
• HeadRush Pedalboard | Backing up Presets to your Computer
• HeadRush Pedalboard | Tutorial Series

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Headrush | FAQ 17

• HeadRush | Effect and Control List
• What does "FRFR" stand for?
• HeadRush Looperboard | Frequently Asked Questions
• What is the output power of the FRFR speakers?
• HeadRush MX5 | Frequently Asked Questions

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Headrush | Compatibility 3

• HeadRush | macOS 12 Monterey Compatibility
• HeadRush | macOS 11 Big Sur Compatibility
• HeadRush | Windows 11 Compatibility

Headrush | Press Releases 1

• HEADRUSH RELEASES 2.4 FEATURE UPDATE FOR PEDALBOARD, GIGBOARD AND MX5 GUITAR FX PROCESSORS

ION Audio | Frequently Asked Questions 38

• ION Audio Acadia | Frequently Asked Questions
• ION Audio Party Rocker Go | Frequently Asked Questions
• Can I link the Pathfinder 320 with other ION Audio products?
• ION Audio Block Rocker Plus | Frequently Asked Questions
• ION Audio Bright Max | Frequently Asked Questions

View all 38

ION Audio | Battery Care & Maintenance 2

• How to Replace the Battery in an ION Portable Speaker
• How to Replace the Battery in an ION Pathfinder Charger

ION Audio | Setup and Troubleshooting 3

• Tips and Tricks | Pairing Bluetooth speakers to a phone, tablet, or other compatible device
• ION Audio Total PA | ERP Mode and Your Total PA Speaker
• ION Audio Retro Rocker | Connecting to Bluetooth and Recording to Tape, USB, or SD Card

ION Audio | EZ Vinyl/Tape Converter 2

• ION EZ Vinyl/Tape Converter | Windows Walkthrough and Troubleshooting
• I lost my EZ Vinyl/Tape Converter installation disc

ION Audio | Compatibility 4

• ION Audio | macOS 12 Monterey Compatibility
• ION Audio | Windows 11 Compatibility
• ION Audio | macOS 11 Big Sur Compatibility
• Can I Wirelessly-Link Two ION Speakers together if they are different models?

M-Audio | Compatibility 4

• M-Audio | macOS 12 Monterey Compatibility
• M-Audio | Windows 11 Compatibility
• M-Audio | macOS 11 Big Sur Compatibility
• M-Audio | Software System Requirements

M-Audio | Oxygen Pro Series 9

• M-Audio Oxygen Pro Series | Setup in Pro Tools
• M-Audio Oxygen Pro Series | Setup in Logic
• M-Audio Oxygen Pro Series I Setup in Ableton Live Lite
• M-Audio Oxygen Pro Series | Setup in FL Studio
• M-Audio Oxygen Pro Series I Setup in MPC Beats

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M-Audio | Oxygen MKV Series 11

• M-Audio Oxygen MKV Series | Frequently Asked Questions
• M-Audio Oxygen MKV | Firmware Update Process
• M-Audio Oxygen MKV Series | Setup Guide in Ableton Live
• M-Audio Oxygen MKV | Ableton Auto-Mapping
• M-Audio Oxygen MKV | Ableton Clip Launching

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M-Audio | Audio and MIDI Interfaces 5

• M-Audio M-Track Duo & Solo | Setup with MPC Beats
• M-Audio | Troubleshooting Distortion, Clicks & Pops With Your Audio Interface
• M-Audio | Troubleshooting Audio Signal & Playback With Your Audio Interface
• M-Audio AIR Series | Troubleshooting Audio Distortion
• Optimizing Your System, Enhancing Performance, and Managing Latency

M-Audio | Updates and Announcements 1

• Pro Tools | First M-Audio Edition, 20 Avid Effects, and Avid Virtual Instruments Discontinued

Frequently Asked Questions 0

M-Audio | Keystation Series 1

• M-Audio Keystation 88 MK3 | Frequently Asked Questions

M-Audio | Hammer 88 Pro Series 4

• M-Audio Hammer 88 Pro Series | Frequently Asked Questions
• M-Audio Hammer 88 Pro Series | Setup in Logic
• M-Audio Hammer 88 Pro Series | Setup in Bitwig
• M-Audio Hammer 88 Pro Series | Troubleshooting Guide

M-Audio | CTRL49 and VIP 8

• M-Audio CTRL49 | Complete Software Installation and Authorization Walk-through
• M-Audio CTRL49 | Using the VIP Music Software
• M-Audio CTRL49 | Introduction, Overview, and Demonstration
• M-Audio CTRL49 | Using the Arpeggiator
• M-Audio CTRL49 | Using Control Mode

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Marantz Pro | Compatibility 2

• Marantz Pro | macOS 12 Monterey Compatibility
• Marantz Pro | Windows 11 Compatibility

Marantz Pro | Frequently Asked Questions 5

• Marantz Pro Turret | Frequently Asked Questions
• Marantz Pro PMD-500D | Frequently Asked Questions
• Marantz Pro AVS | Frequently Asked Questions
• Marantz Professional PMD661MKII | Frequently Asked Questions
• Marantz Pro Voice Rover | Frequently Asked Questions

Marantz Pro | Setup and Troubleshooting 4

• Marantz Professional PMD661MKII | Updating the Firmware
• Marantz Pro Voice Rover and Denon Pro Envoi | Adding a Second Wireless Mic Receiver
• Marantz Pro Voice Rover | Replacing the Battery and Improving Battery Life
• Marantz Pro | Using a Marantz Turret or AVS with Bluetooth Headphones

Marq Lighting | Compatibility 2

• Marq Lighting | macOS 12 Monterey Compatibility
• Marq Lighting | Windows 11 Compatibility

Numark | Frequently Asked Questions 2

• Numark Mixdeck Express | What to do if the display reads 'BOOT NUMARK'
• Numark NS4FX | Frequently Asked Questions

Numark | Compatibility 3

• Numark | macOS 12 Monterey Compatibility
• Numark | Windows 11 Compatibility
• Numark | macOS 11 Big Sur Compatibility

Numark | Care & Maintenance 1

• Numark Scratch | Calibrating the Crossfader

Rane Commercial | Troubleshooting Guides 2

• Rane Commercial DR6 | How to create and control Parametric EQ and Level of any input
• Rane Halogen | Saving and Loading a Configuration File

Rane DJ | Frequently Asked Questions 4

• Rane DJ One | Frequently Asked Questions
• Rane DJ SEVENTY-TWO | Frequently Asked Questions
• Rane DJ Twelve | Frequently Asked Questions
• Rane DJ Seventy A-Trak Edition | Frequently Asked Questions

Rane DJ | Maintenance and Care 5

• Rane DJ SEVENTY-TWO | Setting the Adjustable Fader Tension and Cut-in
• Rane DJ SEVENTY-TWO Mixer | Crossfader Disassembly and Adjustment
• Rane DJ TWELVE and TWELVE MKII | Calibrating the Pitch Fader
• Rane DJ TWELVE | Vinyl Assembly and Adjusting the Tension
• Rane DJ SEVENTY-TWO | How to Save & Load User Preferences

Rane DJ | Compatibility 5

• Rane DJ | macOS 12 Monterey Compatibility
• Rane DJ | Windows 11 Compatibility
• Rane DJ | macOS 11 Big Sur Compatibility
• Rane DJ | macOS 10.15 Catalina Compatibility
• macOS | Driver Installation Results in System Extension Blocked

Rane DJ | Issues and Solutions 2

• Rane DJ | Audio Distortion with Windows 10 Creator Builds
• DVS Will Not Work in Serato (MacOS)

Software Activation with iLok 5

• Activating and Deactivating AIR and Sonivox Plugins
• iLok Universe | Activating a Second computer with the iLok License Manager
• iLok Universe | Deactivating & Transferring Licenses with the iLok License Manager
• iLok Universe | Managing your Activations with the iLok License Manager
• iLok Universe | Redemption/Activation Issues and How to resolve them

Software Activation with iLok | Troubleshooting 4

• I authorized my license with the software's authorizer and now I can't activate on a different computer. What do I do?
• When I attempt to redeem my activation code, I get an error stating the code redemption limit has been reached. What do I do?
• Error: Code redemption limit has been reached
• When I try to open iLok I get an error stating "Software Component Unavailable." What do I do?

AIR | Download and Authorization 1

• Installing and Activating your AIR Plugins

AIR | Software Compatibility 6

• AIR Music Tech | Windows 11 Compatibility
• AIR Music Tech | macOS 12 Monterey Compatibility
• AIR Music Tech | macOS 11 Big Sur Compatibility
• AIR Music Tech | macOS 10.15 Catalina Compatibility
• AIR Music Tech | macOS 10.14 Mojave Compatibility

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AIR | Frequently Asked Questions 2

• I purchased my AIR software from Sweetwater. How do I download it?
• Only 8 of the Creative FX Collection plugins appear in Pro Tools. Where do I find the additional 20 FX plugins?

AIR | Creative FX Collection Plus 0

AIR | Known Issues 1

• Unable To Use Survey Discount Code to Purchase AIR Plugins

macOS Compatibility Announcements 0

Windows 11 Compatibility Announcements 0

Frequently Asked Questions 0

Setup and Tutorials 1

• Akai Pro MPC X and Live - Complete Setup and Routing in Cubase

Troubleshooting 0

Software Activation 0

MPC Key 61 | Getting Started 2

• Akai Pro MPC Key 61 | Firmware Update Walkthrough
• Akai Pro MPC Key 61 | Installing MPC 2.11 and Included Synth Plugins

MPC Key 61 | Frequently Asked Questions 3

• Akai Pro MPC Key 61 | Frequently Asked Questions
• I'm trying to activate my expansion plugins in MPC, but I only have the option to start a trial. What do I do?
• How do I change Velocity Curve on the MPC Key 61 Keybed?

MPC Key 61 | Troubleshooting 1

• Akai Pro MPC Key 61 | Troubleshooting Guide

Returns and Transfers 1

• How to Request a License Deactivation for Transfer or Sale to a New User

General | Technical Support 1

• I need help with my product. What can I do?

General | Registration and Downloads 3

• How do I register my product?
• How do I register my ION Audio product?
• I am unable to register my Alesis, Alto, M-Audio, Marantz, or Numark product. What do I do?

General | USB-MIDI Troubleshooting 4

• Troubleshooting USB MIDI devices on Mac
• How To Find Your Computer Specs
• How to Troubleshoot Your Class-Compliant MIDI Keyboard or Controller Connection
• Using a MIDI Monitor to Test a MIDI Device

General | Bluetooth Troubleshooting 0

General | Audio Device Troubleshooting 2

• Gain Staging 101
• Troubleshooting DPC Latency

Sonivox | Software Compatibility 4

• SONiVOX | macOS 12 Monterey Compatibility
• SONiVOX | Windows 11 Compatibility
• SONiVOX | macOS 11 Big Sur Compatibility
• SONiVOX | macOS 10.15 Catalina Compatibility