FAQ and Troubleshooting

For a full video walkthrough of this article watch our video below:



Download the EZ Vinyl / Tape Converter

The first step is to download and install the EZ Vinyl / Tape Converter software. Use the link below to download the latest version for Windows or Mac:


EZ Vinyl / Tape Converter Walkthrough - Windows

  1. First, connect your ION turntable or cassette player to the computer using a USB cable. Once connected, power it on. 

  2. Next, open and run the EZ Vinyl / Tape Converter software. A window that says step 1: get connected will open up.

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  3. Press NextIn step 2: Get the music ready to play, there are two very important items that can greatly affect your recordings: GAIN and the Split recording into tracks. 

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    • The GAIN slider is located next to the display meter. Its purpose is to control how loud or soft the recording will be. Bringing it up will decrease it. To set the recording level, play your record or cassette tape and make sure that the meter hovers around 75% on average (where the green and yellow meet.) Note: It is very important to make sure the level is not This is called clipping and will cause your recordings to sound very distorted.
    • The second item is the Split recordings into tracks feature. When this box is checked out the software will automatically save time when it detects 4-6 seconds of silence   This option can be used on or off. Songs with breakdowns and gaps of silence could trick the software into thinking the track is over and advance it to the next song prematurely. In this case, it is best to un-check the box and record the songs manually. Note: This feature may not function properly on certain types of recordings such as live recordings, and classical music.

  4. Once the GAIN is set to the proper level and you have toggled the Split recordings into tracks or function is off, click on the you-have toggled the Split recordings into tracks or function is off, click on the record button to start recording your audio.

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  5. When the recording is complete, enter the name of the Track title, Album, and Artist in the appropriate locations, then choose Next

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Storing your Recording

By default, your audio recordings will be saved to your Music folder. This is a pre-set location for all accounts on your computer and is standard on virtually all operating systems. But, you may wish to save them in a different location for easy access, such as your Desktop. Here is how to do that:

  1. On Step 4: tag your track page, click on the folder icon:

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  2. Select  Desktop, then click Make New Folder.

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  3. Name your folder, then click OKNow by default, all of your music will be recorded in this folder.

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  4. Click Next and EZ Vinyl will give you the option to record something new, open the save location (where your computer is stored, or close the software. save location (where your computer is stored, or close the software.

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Importing your songs into iTunes

iTunes is not installed with EZ Vinyl, nor is it required to enjoy your recorded music. If you would like to download iTunes, you can download the latest version for Windows hereWith your music now recorded, you may want to transfer the music to a portable listening device. This is as easy as clicking on the music files or complete folder and dragging them into the iTunes Library window. 

  1. If you still have the EZVC software open, click Open Save Location and the folder with your new music files will open automatically.

  2. If you have not already, open iTunes

  3. Click on the album folder or the individual song file (Shift + Click to select multiple files at once)

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  4. Drop the files into the library and iTunes will import them automatically.  

A second method is to locate the files through the iTunes browser. To do this:

  1. Open iTunes.

  2. Click on File in the left-hand corner of iTunes. If the File menu is not there press CTRL + B at the same time and the menu will appear.

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  3. To add a single file to iTunes, click it Add File to Library To add a folder of songs, you click Add Folder to Library

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  4. Navigate to your song file or folder. Click on the file or folder and then click Select File / Folder.

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FAQ and Troubleshooting

EZ Vinyl does not recognize my device. What do I do?

When connecting the device to your computer, you will only need the USB connection and not the RCA connection. All of the sound is transmitted through the USB port, so the RCA connection is not required. If the EZ Vinyl software still does not recognize your device, check the following:

  1. If your device comes with a power supply, make sure the power supply is connected to a wall outlet and the turntable/cassette player is powered on.

  2. Try a different USB port. Not all USB ports are the same. In most cases, the USB connection on the back of a computer or nearest to the power input is faster and more powerful.

  3. If you are using a USB hub to connect several USB devices at once, try disconnecting this and connecting the device directly to the USB port on your computer.

  4. If available, try a different USB cable.

For more assistance here, visit our full troubleshooting guide below: Troubleshooting Class-compliant USB Devices

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Optimizing Recording Quality and Playback

When the turntable sends the sound of your record or cassette to your computer, the computer still needs to process that sound before it makes it to the EZ Vinyl software. This means that there are settings in your computer that may need to be adjusted to ensure that the sound is processed properly.  If not set properly some of the more common issues include No Sound, Distortion, and Mono Playback

Follow the steps below to make sure that your computer's playback and recording devices have been properly assigned, which should eliminate any issues with sound quality or playback. If using a turntable here, first check that you have removed the protective cover from the needle before proceeding with the steps below.    Accessing the Windows Sound Settings There are two ways to get here:

  1. Find the speaker icon in the bottom-right corner of your screen, near the time and date.

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  2. Right-click on the speaker and select Playback Devices. The Sound Settings window will appear (this may take a few seconds).


  1. Click the Windows Start button. (if using Windows 8, see below)

  2. Select the Control Panel. Note for Windows 8, you can find the Control Panel by using the Search function or by finding it in your Apps folder.

  3. Double-click Hardware and Sound (it may only say Sound).

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  4. Double-click Sound and the Sound Settings window will open.

  5. Under the Playback tab click on your sound card speakers to highlight it. If using the built-in speakers on your computer this will probably be called "Realtek", "SoundMax", "Sigmatel", "Sound Blaster", "Conexant", or "IDT".

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  6. Click Set Default at the bottom of the window.

Important: Make sure that USB Audio Codec or USB PnP Audio Device is NOT the default playback device. This is your   Recording Settings

  1.  Click on the Recording tab.

  2. Click on the Microphone Array (USB Codec, PnP)
  3. Click Set Default.

  4. Click Properties on the bottom of that window. The Microphone Properties window will open.

  5. Click on the Levels tab. Set the level as close to 5 or 25 as you can. The microphone is very sensitive and needs to be set this low to avoid distortion.

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  6. Click on the Advanced tab.

  7. Set the Sample Rate to 2 Channel, 16-bit, 44100Hz, or 48000Hz.

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  8. Uncheck both Exclusive Mode boxes.

  9. Click Apply, then OK to exit. In some cases, a restart is required for the level to save at 5 or 25 depending on your version of Windows. 

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My recording stops after one minute or before the song is finished. What do I do?

If the EZ Vinyl software detects 4-6 seconds of silence, it may believe that the track has changed and automatically stop the recording and start recording a new track. If this is happening in error, go back to Step 2. Get the music ready to play do the following:

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  1. Make sure that the gain is not too low. Especially with very dynamic orchestral or jazz pieces, if the quiet segments are low enough the software may register these as silence. To combat this, try to turn up the gain. Be careful not to turn it up too much or else you may start to experience distortion!

  2. If gain does not work, consider turning off the Split Recording into Tracks setting. Once this is turned off, EZ Vinyl will no longer split tracks based on silence and a button will appear on the recording page so that you can start new tracks manually. 

If you are experiencing the converse of this and the EZ Vinyl is not detecting enough silence to split the tracks, you may need to turn off the Split Recording into Tracks setting and manually create new tracks as you are recording. 

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EZ Vinyl states that it is Unable to Export to iTunes. What do I do?

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On a Windows operating system, iTunes versions 11.0.3 and higher will not allow EZ Vinyl to automatically import songs into the library. 

For customers who have already updated to iTunes 11.0.3 or higher, please download the latest version of the EZ Vinyl Converter by clicking here. This version of the software will allow you to save files directly to a folder location on your computer rather than exporting them directly into iTunes (as described above).

There is no need to uninstall any prior versions of the software first - it will automatically update. For a video walkthrough of the process of downloading and installing the EZ Vinyl/Tape Converter to your computer, see our video at the top of this article.

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Advanced Converting

For all ION Audio turntables without a 78 rpm setting, it is still possible to use a 3rd party software to convert your 78's. Audacity is free third-party recording software that allows you to adjust the speed of the recorded audio, meaning that you could record the record at 33 or 45 speed and then convert it to playback at the original 78. Audacity is not included with ION products, and technical support or assistance on how to use Audacity is not available directly from ION. Audacity is available online for free from the developer’s homepage. Once you download and install the software follow these simple steps to convert your 78’s. Recording 78 RPM Records:

  1. Download and install Audacity. This is a free and easy-to-use third-party recording software.

  2. Next to the microphone, set the recording source as USB Audio Codec or USB PnP Audio Device and choose 2 (stereo) recording channels to record in stereo.

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  3. When you're ready, press the record button and start playing the record.

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  4. After you have recorded the album, open the Edit menu then click Select and choose All.

  5. Next, open the Effect menu and choose Change Speed.

  6. Select the speed that you recorded it at (33 or 45), as well as the speed you would like it to be (78).

  7. Then, press OK.

All other information on how to use the Audacity software is available on their website.

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