My Mixdeck Express won't respond, and the screen is displaying BOOT NUMARK. What should I do?


Under rare circumstances, the Numark Mixdeck Express firmware may require reinstallation. In this case, when powered on, the screen will display BOOT NUMARK, and the unit will not respond or operate normally.


Generally, reinstalling the Mixdeck Express firmware will resolve this symptom.


***Do not install this firmware update if you are not experiencing the exact issue listed above.***


Download the Mixdeck Express firmware from the link below, and install it according to the included instructions.


*Numark flash drive not included. 


Materials 

1. Mixdeck Express 

2. NC17_022.bin firmware installation file 

3. USB Thumb drive Installation


Procedure 

1. Press and hold the PROG button on the left deck while powering on the Mixdeck Express. Continue to hold PROG on the left deck until UPGRADE MODE is displayed on the screen. (There is a PROG button on each deck, but this combination only works with the PROG button on the left deck)

2. Load the NC17_022.bin file to the root level of an empty USB thumb drive (root). 

3. Insert the USB key to the USB-A port on the upper-left corner of the Mixdeck Express top pane. The display should read <Scanning>. 

4. When scanning is complete, and the Mixdeck Express has located the firmware file, the display will read <Ready?>. 

5. Press Play to begin the firmware installation. 

6. When the installation is complete, the display will read <Finish>. 

7. Then, power off the Mixdeck Express, count to 10, and power it back on


***Do not install this firmware update if you are not experiencing the exact issue listed above.***


If you've found your way to this article, and need help with a Mixdeck Express question that is not covered in this guide, we don't recommend you attempt to reinstall the Mixdeck Express firmware. Instead, visit our Numark Knowledge Base where you can find a multitude of additional information regarding several Numark products and contact technical support for direct assistance: 


Numark Support | Knowledge Base 


For assistance with topics not specifically covered in this guide, please contact Numark Tech Support for further assistance.