inMusic Store Shipping FAQ

How do I track my order?
Tracking is provided once your order departs our distribution center. (Monday-Friday, holidays excluded) You can track your order by using the FedEx trackin...
Tue, 28 Nov, 2023 at 4:10 PM
What shipping methods are offered?
FedEx Ground Estimated delivery within 5-10 business days after the order is processed. FedEx 2nd Day Air Delivery within 2 business days after the or...
Fri, 5 Aug, 2022 at 9:27 AM
What does Free Ground Shipping mean?
Typically, delivery takes 2 to 7 business days, depending on the distance from the package’s origin to its destination. Expect longer times outside the cont...
Wed, 23 Mar, 2022 at 11:13 AM
Do you offer free shipping to Alaska & Hawaii?
Yes, standard shipping to Alaska and Hawaii is free. Overnight and 2nd Day service is currently not available.
Fri, 11 Mar, 2022 at 2:38 PM
How do you calculate the shipping rate?
All orders ship via FedEx. Ground service is included free with every order.  Next Day and expedited shipping is offered for an additional fee and calculate...
Mon, 14 Mar, 2022 at 9:18 AM
Can I request a signature be required for delivery?
The shipments FedEx delivers do not require a signature from the recipient. In many cases, FedEx will still attempt to obtain a signature at the designated ...
Fri, 18 Mar, 2022 at 2:02 PM
Can I request a hold for pickup at a FedEx location?
Whether you need to sign for your package or just want a little extra security, it's easy to request to hold a package for pickup at a convenient locati...
Tue, 15 Mar, 2022 at 4:20 PM
My order is missing, lost or was damaged during shipping.
Please contact us through our contact page to start the replacement and claims process:
Fri, 21 Jun, 2024 at 11:06 AM
FedEx says my order was delivered, but I can't find my package. What should I do?
Please confirm that you have checked everywhere the package might have been left by the driver. Contact us directly, we will submit a missing package report...
Fri, 19 Aug, 2022 at 11:37 AM
My order arrived with a damaged or missing part. What should I do?
Please contact us, we'll make arrangements to expedite shipping of the part.  We'll respond to your inquiry during our normal business hours. https...
Fri, 19 Aug, 2022 at 11:36 AM
inMusic World Headquarters

200 Scenic View Drive
Suite 201
Cumberland, RI 02864
United States

inMusic Brands Europe LTD

Unit 3, Nexus Park, Lysons Avenue
Ash Vale
Hampshire GU12 5QE
United Kingdom

inMusic GmbH

Hans Günther Sohl Str. 4a
47807 Krefeld

inMusic Taipei

7th Floor, NO. 165, Naking East Road
Section 4
Taipei 105

inMusic Japan Corporation

Minami Azabu 1-5-10
Koike Building 1-2F
Minato-ku, Tokyo
106-0047 Japan