Troubleshooting

ION Audio Geode Rock Speakers | My speakers won't link together. What do I do?
Please be aware that the ION Geode Rock Speakers will only link in pairs (2 speakers at a time). It is not possible to link multiple pairs of Geode Rock Spe...
Mon, 24 Jul, 2023 at 2:36 PM
ION Audio Wireless Stereo-Link | Why Can't I Hear my Microphone Through Both Speakers?
ION Audio's Wireless Stereo-Link is a powerful tool in constructing the perfect multi-speaker setup for your home. However, there are some important lim...
Thu, 30 Jan, 2025 at 11:54 AM
ION Audio Pathfinder Go | How to Perform a Factory Reset
Whether you're trying to scrub your EQ settings, change your saved radio stations, reset your audio driver, or just wanting to start fresh, your Pathfin...
Thu, 30 Nov, 2023 at 5:06 PM
How to Replace the Battery in an ION Portable Speaker
If you're experiencing reduced battery life or difficulty charging the battery in your ION portable speaker, it's possible that the battery may...
Fri, 28 Oct, 2022 at 12:49 PM
How to Replace the Battery in an ION Pathfinder Charger
The ION Audio Pathfinder Charger's battery can be replaced by removing the panel on the rear of the speaker. If for any reason the battery needs to be...
Mon, 13 Jun, 2022 at 5:04 PM
ION Audio Acadia | Why isn't my speaker charging?
The Acadia comes with a Micro-USB cable for charging.  This cable needs to be plugged into a charging block with an output that is exactly 5V with a mi...
Wed, 30 Apr, 2025 at 12:35 PM
ION Audio Bright Max | Why is my unit not charging?
The Bright Max and Bright Max Plus come with a Micro-USB cable for charging.  This cable needs to be plugged into a charging block that is 5V with a minimum...
Fri, 17 Feb, 2023 at 1:26 PM
ION Audio | Why don't the terminals fit when I try to connect my new battery?
Some older models may have a different size terminal that does not connect to newer batteries.  F2 to F1 terminal adapters can be purchased from a hardware ...
Wed, 15 Mar, 2023 at 11:24 AM
ION Audio | Battery Terminals Are Not Correct Size
Battery Terminal Types On your battery, you'll see two prongs sticking out from the top that connect to wires inside the speaker. These are called &quo...
Fri, 16 Jun, 2023 at 5:24 PM
ION Audio Party Splash | Why isn't my speaker charging?
The Party Splash comes with a Micro-USB cable for charging.  This cable needs to be plugged into a charging block that is 5V with a minimum of 2A (2,000 mA)...
Wed, 17 May, 2023 at 1:41 PM
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