Product Registration Difficulty

You can access all of the included software after registering your product. To register your product, please create an account or sign in to an existing account at You can also navigate to your user account by finding the Account button at the top-right of your product's brand website. 

Once you have logged into your account, click the Register New Product button. 

Follow the prompts to enter the serial number as it appears on your product, as well as the date of purchase and purchase location. You do not need to include the (21) when entering the serial number.


Difficulty Redeeming AIR 50% Offers

Upon successfully registering your LPK25 mk2, there will be links located in the "see details, downloads, and offers" section of your account.

Click "redeem" and then you will be taken to the respective AIR products offer page. Proceed through checkout, but be sure to enter MPC50 in the coupon code field to apply the discount.


Difficulty Connecting Via USB

  1. Try a different USB cable.
  2. Connect the controller to different USB ports on your computer.
  3. Test the controller with a different computer.
  4. Please follow the guide below to check if your computer is recognizing the LPK 25 MK2:


I can't get the pads to work with MPC Beats. What do I do?

Like many DAWs, MPC Beats requires you to specify that you want your controller to take control of the program. To do this, you only need to get into the Preferences of the program(Ctrl+, on windows; Cmd+, on Mac) and go to MIDI/Sync. Inside here, find the Midi Inputs and then the MPK mini Plus. All you need to do is highlight Master and Control. Then, hit the Ok button in the bottom right. As soon as you do, your pads should start responding to the program. 

With MPC Beats, you may notice that the pads are not corresponding to the pads you have on the interface. If that is happening, go into your MIDI Learn(ctrl/cmd+shift+L) and then click Enable in the new column that populates in the top right-hand corner. From there, click the drop-down box to the right of Enable and then go Factory>Akai>MPK mini Plus.

My AIR Plugins do not appear in MPC Beats

If your AIR Plugins are not appearing in MPC Beats, you will need to check to ensure they are being properly scanned by MPC Beats. Before starting this process, ensure that your plugins are correctly installed and that you know the location of the plugins on your computer. Also, ensure that MPC is scanning the correct location of plugins. You can find the default installation locations here!

  • Windows: C:\Program Files\Common Files\VST3
  • Mac: /Library/Audio/Plug-Ins/Components 

My computer is preventing the firmware updater from running

If your Windows computer is preventing the firmware updater from running as an "unrecognized app", you can click More info and then Run away to bypass this error.

If you're still experiencing issues with your firmware update, Please follow our update guide and video here