Difficulty Registering the MPC One+

When registering your MPC One+, you must include the full 15-digit serial number, including any letters that may appear. Input your date and location of purchase and you should be all set! If you experience repeated error messages, be sure to note down exactly which error message you're receiving and reach out to our support team! 

My MPC One+ is not recognized by my computer

If you are experiencing connectivity issues, please be sure that the MPC One+ is installed properly. Also, be sure that the MPC 2.0 desktop software is on the same version as your MPC One+ firmware version. The firmware version of your device must match the driver and software versions currently installed on your computer. You can find your MPC Firmware and Drivers bundled into the inMusic Software Center located in your Akai Pro account!

If you have confirmed all of the above but are still having trouble, there are still troubleshooting steps that can be performed! Although it is specifically for controlling the MPC 2.0 desktop software, you can troubleshoot the MPC One+ as you would a MIDI controller. We have several troubleshooting guides for MIDI controllers, as well as a guide to ensure you have successfully installed your driver.

Difficulty Updating MPC One+ Firmware

The MPC One+ Firmware Updater is a standalone program that exists within the inMusic Software Center. Before running this firmware installer, ensure that your device drivers are up to date. From there, download the MPC One+ firmware and select Install from the window below. 

Once installed, launch the firmware updater program and connect your MPC One+ to your computer. Please note that only firmware updaters downloaded through the inMusic Software Center should be used to update your device. These instructions should be followed with each MPC One+ firmware version that is released. We have included a walkthrough guide below with detailed instructions:

Akai Pro MPC | Firmware Update Walkthrough

MPC 2.0 Software Requires Activation Code

You can get this serial number in your account by selecting Get Serial below your MPC 2.0 Software Installer in your Akai Pro account. The MPC 2.0 software uses the iLok License Management system to authorize the software. Prior to launching your MPC 2.0 software for the first time, be sure to install the latest version of the iLok License Manager, found here.

Once installed, you can open the iLok License Manager and either create or log in to your existing iLok Account. Select the icon in the image below, and enter the 30-Digit Activation Code from your account. Follow the steps that appear in the prompt to redeem this license to your account. For more iLok assistance, see the guides below.

iLok Universe | Redemption/Activation Issues and How to resolve them

MPC One+ is lagging or freezing during use

Some of the new plugins and instruments on the MPC One+ are very system intensive, as they are some of the most powerful and complex tools ever included with an MPC. It is important when creating on the MPC One Plus in standalone mode to keep an eye on your System Resources, which can give you insight into how or why your unit is slowing down during use. If you begin to experience lag or freezing on your unit, try navigating to the System Resources panel of your MPC by clicking either the battery or system resource bars available from the Main Mode menu of the MPC. A screen should pull up that looks like the one below. 

The indicators in this window show current usage statistics:

  • CPU: The CPU indicator shows the current CPU as a percentage. If this indicator shows that you are nearing full capacity, you may begin to experience some freezing. Try disabling any unnecessary plugins or effects when not using those tracks! 
  • RAM Usage: The Mem indicator shows your MPC hardware’s current RAM usage.
  • Drives: The Drives indicator shows the available storage space on any detected external storage devices or the internal drive of the MPC One Plus.

If these resources all check out, there may be something else causing your unit to experience lag. Refer to the guide below for a more in-depth look into why your device may be freezing!

My internal drive is not showing up in my computer in controller mode.

The MPC's internal drive is not visible by your computer in controller mode. While in controller mode, you will be able to access any external storage devices connected to your MPC One+.