Example Errors:
Fastspring Checkout Error: "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."
ESW Checkout Error: "The payment was unsuccessful. Please try again."
In most cases, checkout failure is due to fraud prevention / risk analysis - Assuming funds are available on your credit card and your bank has not declined the transaction, a temporary hold may have been placed against your device IP due to one or more of the following reasons:
- IP Address Country
- IP Address Region
- Payment Type
- Card Country
Heres what we suggest:
- Disable your VPN / Private Relay
- Clear the cookies / Cache on your browser
- Try a different web browser
- Try Incognito mode on web browser
- Try a different payment method
- Try from your smart device / mobile phone
- Connect to a mobile network via personal hotspot
If you continue to experience any checkout errors upon placing your order... We suggest you contact the appropriate party directly, to help you proceed with placing your order:
- FastSpring Support - https://fastspring.com/consumer-support-form/
- ESW Support - https://esw.com/contact-us/
Note, that inMusic (AIR/AKAI PRO/ BFD/ HEADRUSH) support is unable to directly solve checkout failure issues - While our support team is available to assist, please be mindful of this upon creating a support ticket.
How can I tell if i need to contact Fastspring or ESW?
Checkout for AIR / AKAI PRO / BFD products are held with ESW - The checkout window appears as follows:
Checkout for AKAI PRO MPC2, MPC STEMS or MPC3 Public Beta / HEADRUSH is held with FastSpring - The checkout window appears as follows:
