- How do I register my product?
- Where do I find my product serial number?
- Is that a "1" or an "I" in the serial number?
- Given Serial Code Does Not Match Any Product
- Maximum Amount of Registrations For This Serial Has Been Reached
- You Have Already Registered This Serial Code
- Is registration needed to validate the warranty or use the ION Sound XP app?
- Further Technical Support
How do I register my product?
Where do I find my product serial number?
Your product serial number will begin with a (21) and will be found on a barcode sticker on the product and often on the box as well. Usually, this is located on the back or the bottom of the product, on the product gift box, and even sometimes on the user manual in the box with the product.
For some unique products, the serial number may not be immediately visible. If you have a waterproof product, be sure to check beneath the cap that covers the USB and power inputs.
Is that a "1" or an "I" in the serial number?
All ION audio products will feature a capital "I" in the middle of the serial number (see circled below). Please be sure to enter this correctly for the system to recognize your serial number.
Given Serial Code Does Not Match Any Product
If you are receiving this error message while attempting to register your product, this means that the serial number has not been entered correctly, or the product model is not available for registration.
Please check that you are not re-typing the (21) when entering the serial number. This is already included in the format and does not need to be entered again. If entering the (21), you will also find that you will be missing digits at the end of your serial number.
Maximum Amount of Registrations For This Serial Has Been Reached
This means simply that the serial number has already been registered to a different inMusic account. This may happen if the product was purchased used or gifted by another user.
If you receive this error, the serial number will need to be cleared before it can be registered to a new account. Please submit a ticket to our support team by filling out the support form here. Be sure to include your product name and serial number exactly as it appears on the product.
You Have Already Registered This Serial Code
This means the product has already been registered to your user account. From the registration page, click Back to Overview.
On your account Overview/Home page, look for the Your Registered Products section and scroll down to find your product.
Click the View Downloads button below your product in the list to access any available downloads and other content.
Is registration needed to validate the warranty or use the ION Sound XP app?
Registration is a great way to keep track of which ION Audio products you own, but it is not necessary to activate or validate the warranty and is not needed to use the ION Sound XP app. ION Audio recommends all users register their product to receive any news or updates for that product, but registration is not required.
Further Technical Support
If you are still having trouble after reviewing this article, please submit a ticket to our support team by filling out the support form here.
Be sure to include all relevant details including your product name and serial number exactly as it appears on the product.