Native Instruments Support Purchase Support

Native Instruments | My Payment Has Been Refused or Cancelled

In case our payment provider Stripe refuses to accept your payment, there is nothing we can do manually in order to validate your payment.

Before you try again, please check if your order and / or credit card meet the following criteria:

  • The card holder's name is entered correctly in the order form.
  • The billing address data is matching the data on the card.
  • You set a 3-D security code for your VISA or MasterCard.
  • You are not using any proxy services.

In case you're still not able to pay via credit card, consider setting up a PayPal account – it's an easy to use, free and secure payment method: http://www.paypal.com

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