What is the ION Audio Glowtive?

The ION Audio Glowtive is a portable Bluetooth speaker that combines 360° sound with customizable lighting and built-in ambient sounds. It features six multi-color light modes, ten ambient sounds, Bluetooth connectivity, Dual-Connect™ Audio, Multi-Sync™, and compatibility with the ION Sound Control™ app.

What comes in the box?

The Glowtive package includes:

• Glowtive speaker
• USB-A to USB-C charging cable, approximately 3.2 ft / 99 cm
• Quickstart Guide
• User Guide

What are the dimensions and weight of the Glowtive?

The Glowtive measures approximately:

• Width: 5.59 in / 141.9 mm
• Depth: 5.59 in / 141.9 mm
• Height: 12 in / 304.8 mm
• Weight: 3.75 lbs / 1.70 kg

What is the model number of the Glowtive?

The Glowtive model number is iSP138C. The product SKU is GLOWTIVEXUS.

Battery and Charging

How long does the Glowtive battery last?

The rechargeable lithium-ion battery provides up to 10 hours of playback.

Battery performance can vary depending on playback volume and which features are being used. The up-to-10-hour rating is based on typical audio playback with the Glowtive speaker volume at 50% and the connected Bluetooth device volume at 50%, without additional features.

How long does the Glowtive take to charge?

A full charge can take up to 5.5 hours when using a 5V, 2A USB power adapter.

For the quickest charging time, power off the Glowtive while charging.

What type of charger should I use?

Use the included USB-A to USB-C charging cable with a 5V, 2A USB power adapter connected to a power outlet. You can also connect the Glowtive to a powered-on computer for charging.

A USB power adapter is not included.

How do I know when the Glowtive is charging?

A solid red LED next to the Power button indicates that the Glowtive is charging.

When charging is complete, the red LED will turn off.

Can I use the Glowtive while it is charging?

For best battery life, do not use the Glowtive while the battery is charging. Powering the speaker off will also provide the quickest charging time.

How can I help extend the life of the Glowtive battery?

For the best battery longevity:

• Fully charge the battery before using the Glowtive for the first time.
• Avoid completely discharging the battery whenever possible.
• Lithium-ion batteries generally provide the best longevity when operating between approximately 30% and 80% charge.
• Do not charge the battery in temperatures above 90°F / 32°C or below 32°F / 0°C.

How should I store the Glowtive for long periods?

For extended storage:

• Store the Glowtive with approximately a 50% battery charge.
• Avoid temperatures above 90°F / 32°C or below 32°F / 0°C.
• Do not leave the Glowtive stored with a low battery charge for extended periods.

If the battery is left at a low charge for six months without being recharged, it may permanently lose capacity.

Bluetooth Connectivity

How do I pair my Bluetooth device with the Glowtive?

1. Enable Bluetooth on your phone, tablet, or other compatible device.
2. Press and hold the Glowtive Power button for approximately 2 seconds to turn it on.
3. Open the Bluetooth settings on your device.
4. Select GLOWTIVE from the list of available devices.
5. Once connected, the Bluetooth LED will remain solid blue.

If voice prompts are enabled, you will also hear "Connected."

If your device requests a Bluetooth pairing code, enter 0000.

How do I disconnect a Bluetooth device?

Press and hold the Bluetooth button on the Glowtive to disconnect the currently connected Bluetooth device and return the speaker to pairing mode.

You can also disconnect or forget the Glowtive through your phone or tablet's Bluetooth settings.

What is the Bluetooth range?

Glowtive has a Bluetooth range of up to 100 ft / 30.5 m.

Actual range may vary depending on walls, furniture, movement, wireless interference, and other obstructions.

Can two Bluetooth devices connect to the Glowtive at the same time?

Yes. Dual-Connect™ Audio allows two Bluetooth devices to remain connected simultaneously.

If audio is playing from Device A and playback is started from Device B, Device A will pause and Device B will begin playing through the Glowtive. Starting playback from Device A again will pause Device B.

Can I use Dual-Connect™ Audio and Multi-Sync™ at the same time?

No. Dual-Connect™ Audio cannot be used while the Glowtive is operating in Multi-Sync™ mode.

What should I do if my device will not connect through Bluetooth?

Try the following:

1. Move your Bluetooth device and Glowtive closer together.
2. Make sure there are no significant obstructions between the devices.
3. Press and hold the Bluetooth button to disconnect any currently connected Bluetooth device.
4. Turn Bluetooth off and back on from your phone or tablet.
5. Power the Glowtive off and back on.
6. Try pairing again.

If your device was previously connected to the Glowtive, locate GLOWTIVE in your device's Bluetooth settings and select Forget or Unpair. Restart the Glowtive and attempt to pair again.

If another previously paired device is nearby, the Glowtive may reconnect to it automatically. You may need to disconnect that device or temporarily disable Bluetooth on it.

Multi-Sync™

Can I connect multiple Glowtive speakers together?

Yes. Glowtive supports Multi-Sync™, which allows you to synchronize audio with compatible ION Audio Multi-Sync speakers.

Up to 100 compatible Multi-Sync speakers can be linked.

How do I connect multiple Glowtive speakers using Multi-Sync™?

1. Connect your Bluetooth device to one Glowtive. This will become the primary speaker.
2. Double-press the Bluetooth button on the primary Glowtive.
3. The Bluetooth LED will change from blue to solid white, indicating Multi-Sync™ mode.
4. Power on the additional compatible Multi-Sync speakers.
5. Disconnect any Bluetooth devices currently connected directly to the secondary speakers by pressing and holding their Bluetooth buttons.
6. Double-press the Bluetooth button on each secondary speaker to enter Multi-Sync™ mode.
7. The secondary speakers will begin searching for the primary speaker.

Once synchronized, the Bluetooth LED on a secondary Glowtive will illuminate solid green. If voice prompts are enabled, you will also hear "Synced."

How far apart can Multi-Sync™ speakers be?

Multi-Sync™ provides a range of up to 100 ft / 30.5 m between speakers.

Actual range may vary depending on obstructions and environmental conditions. Keeping the speakers closer together may also help them synchronize more quickly.

How do I exit Multi-Sync™ mode?

Double-press the Bluetooth button to exit Multi-Sync™ mode.

Why is my Bluetooth audio cutting in and out?

If you are experiencing audio dropouts, the Glowtive may be attempting to connect to another compatible speaker while operating in Multi-Sync™ mode.

Double-press the Bluetooth button to exit Multi-Sync™ mode and check whether normal playback resumes.

Lighting

What lighting modes are available?

Glowtive offers the following lighting options:

• Candle Flicker
• Candle Color Solid High
• Candle Color Solid Medium
• Candle Color Solid Low
• Color Cycling
• Beat Sync
• Off

Press the Lights button to cycle through the available lighting options.

Can I select a specific color?

Yes. While using Color Cycling mode, press and hold the Lights button to freeze the lighting on the currently displayed color.

Press and hold the Lights button again to resume color cycling.

Do the lights react to music?

Yes. Beat Sync mode cycles through multiple colors while reacting to the beat of the music being played.

Ambient Sounds

Does the Glowtive have built-in ambient sounds?

Yes. The Glowtive includes 10 built-in ambient sounds that can be played without streaming music from another device.

What ambient sounds are included?

Glowtive includes:

1. Babbling Brook
2. Ocean Waves
3. Rain Forest
4. Rain
5. White Noise
6. ASMR-inspired Brushing
7. Bonfire
8. Dreamscape
9. Tibetan Bowls
10. Traffic

How do I play the built-in ambient sounds?

Press the Ambient Sounds button to enter Ambient Sounds mode.

Use Play/Pause to start or stop playback and the Previous/Next Track buttons to cycle through the available sounds.

Press the Ambient Sounds button again, or press the Bluetooth button, to return to Bluetooth playback.

ION Sound Control™ App

Can I control the Glowtive from my phone?

Yes. Glowtive is compatible with the ION Sound Control™ app.

Connect your phone or tablet to the Glowtive through Bluetooth and then open the ION Sound Control™ app.

What can I control with the ION Sound Control™ app?

The app provides access to several Glowtive functions and settings, including:

• Speaker volume
• Voice prompts
• Lighting modes and colors
• EQ
• Bluetooth connection status
• Track controls
• Ambient sounds
• Multi-Sync™ instructions
• Battery status
• Product support and warranty information

Why does the ION Sound Control™ app request Bluetooth or Location permissions?

The app may request access to Bluetooth and Location Services so it can locate and communicate with your Glowtive.

For the best experience, use the most current version of Android or iOS available for your device.

Smart Connect and Voice Assistants

Can I use my phone's voice assistant through the Glowtive?

Glowtive's Smart Connect Mode can be used with Android and iOS devices that have a compatible smart assistant.

How do I activate my smart assistant?

1. Connect your phone to the Glowtive through Bluetooth.
2. Press and hold the Play/Pause button.
3. If music is playing, it will pause.
4. Speak your command toward the Glowtive's microphone.
5. Your device's smart assistant response will play through the Glowtive.

For best results, speak at a normal volume from within approximately 3.2 ft / 1 m of the microphone.

Water Resistance and Outdoor Use

Is the Glowtive waterproof?

Glowtive has an IPX5 water-resistance rating and is designed to withstand splashing water and light rain.

However, water-resistant does not mean waterproof. Do not submerge the Glowtive or place it in standing water or puddles.

Can I leave the Glowtive outside?

Glowtive is designed for outdoor use, but it should be brought indoors during:

• Heavy rain
• Extreme cold
• Melting snow
• Other severe weather conditions

Do not leave the Glowtive in standing water or puddles.

Can I charge the Glowtive when it is wet?

No. Do not charge the Glowtive in a wet environment.

Make sure the speaker's charging port, USB cable, power adapter, and electrical outlet are completely dry before connecting the speaker to power.

Audio and Controls

Does the Glowtive provide 360° sound?

Yes. Glowtive is designed to provide a 360° sound experience, allowing audio to project around the speaker rather than toward only one listening position.

Does the Glowtive have an AUX input?

Yes. The Glowtive has a 1/8-inch / 3.5 mm Aux input located on the rear panel.

This can be used to connect compatible external audio sources with an analog audio output.

What speakers are inside the Glowtive?

The Glowtive contains:

• One 3.5-inch / 88.9 mm driver
• Two 1-inch / 25.4 mm tweeters
• Two passive radiators

The specified frequency response is 80 Hz to 20 kHz.

Can I disable the voice prompts?

Yes. Double-press the Power button to turn Glowtive's voice prompts on or off.

Why does my Glowtive turn itself off?

The Glowtive will automatically power off after approximately 15 minutes if no audio is playing.

Troubleshooting

What should I do if the Glowtive is not charging?

Make sure:

• The USB-C charging cable is securely connected to the Glowtive.
• The cable is securely connected to the USB power source.
• The power adapter is properly connected to a working power outlet.
• The charging port, cable, and adapter are dry and free of debris.
• You are using an appropriate power source.

If the battery still does not charge, contact ION Audio Support.

What should I do if the sound is distorted?

Try lowering the volume on your connected audio source.

Excessively high output from your phone, tablet, or other audio source can result in distortion.

What should I do if there is too much bass or the audio is clipping?

Reduce the bass using the Glowtive's EQ or your connected device's EQ or tone controls.

Reducing excessive bass may also allow the speaker to reach a higher listening level before audible clipping or distortion occurs.

Why do I hear a hum when using the AUX input?

If you hear a hum while using a wired audio connection:

• Disconnect the AUX cable to determine whether the cable or connected source may be causing the issue.
• Keep audio signal cables away from power cables.
• If multiple pieces of audio equipment are being used, connect their power cables to outlets that share a common ground.

Technical Specifications

Please note: Bluetooth range, Multi-Sync™ range, battery runtime, and charging time can vary depending on operating conditions, volume level, enabled features, obstructions, wireless interference, and the power source being used.