inMusic Store Returns FAQ

What is your return policy?
All orders placed through the inMusic Store have a 30-day return/exchange policy.  Items returned within 30 days of the date of purchase will receive an exc...
Thu, 7 Sep, 2023 at 5:15 PM
How do I return my order?
In the event you are not completely satisfied with your hardware product purchase from the inMusic Store, you can return it for a refund within 30 days of r...
Thu, 7 Sep, 2023 at 5:19 PM
What is your exchange policy?
If you would like to exchange a product purchased from our store within the current 30 day policy, please contact us directly to start the process. A RMA (R...
Thu, 7 Sep, 2023 at 5:18 PM
Is there a restocking fee on a return order?
No, we do not charge a re-stocking fee.  If you are unhappy with your purchase and need to return your order, please contact us to receive a RMA (Return Mer...
Fri, 19 Aug, 2022 at 11:37 AM
What is the email address to request a return, refund or price adjustment?
Please reach us by telephone, email or chat on our contact page to start the process. Click here: Telephone: 833-...
Thu, 7 Sep, 2023 at 5:18 PM
Do you have a holiday season return policy?
Orders placed from November 1st through December 31st can be returned up until January 31. Please contact us to request a RMA (Return Merchandise Authoriza...
Wed, 27 Dec, 2023 at 10:43 AM
I have opened the item I ordered. Can I still return it?
Yes, within 30 days of receiving your order from the inMusic Store. All returned merchandise must be in the same condition as sold, with all included access...
Thu, 7 Sep, 2023 at 5:18 PM
Do you offer free return shipping?
Yes, a prepaid return shipping label will be provided for a defective item within the first 30 days. Please contact us to receive a RMA (Return Merchandise...
Fri, 19 Aug, 2022 at 11:37 AM
Do I need any kind of special packaging to return my order?
You will need to package the item in an appropriate shipping container to prevent damages when returning your order to inMusic. Pack the item in the origina...
Fri, 19 Aug, 2022 at 11:40 AM
Will the return shipping be deducted from my refund?
Currently, we do not offer a prepaid return shipping option for customers requesting a refund.  Please contact us to receive a RMA (Return Merchandise Autho...
Fri, 19 Aug, 2022 at 11:38 AM
inMusic World Headquarters

200 Scenic View Drive
Suite 201
Cumberland, RI 02864
United States

inMusic Brands Europe LTD

Unit 3, Nexus Park, Lysons Avenue
Ash Vale
Hampshire GU12 5QE
United Kingdom

inMusic GmbH

Hans Günther Sohl Str. 4a
47807 Krefeld

inMusic Taipei

7th Floor, NO. 165, Naking East Road
Section 4
Taipei 105

inMusic Japan Corporation

Minami Azabu 1-5-10
Koike Building 1-2F
Minato-ku, Tokyo
106-0047 Japan